Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Savannah Morris

Savannah Morris

Lubbock,TX

Summary

Accomplished Claims Adjuster with a proven track record at Progressive, adept in settlement negotiation and claims processing. Leveraging critical thinking and empathy, I excel in delivering exceptional customer service, achieving high satisfaction ratings. My expertise in risk assessment and regulatory compliance has significantly minimized financial risks, contributing to the company's reputation for integrity and reliability.

Overview

10
10
years of professional experience

Work History

Claims Adjuster

Progressive
07.2022 - 08.2024
  • Negotiated settlements with policyholders to reach agreeable resolutions.
  • Monitored changes in insurance laws for updates that impact claims handling.
  • Prepared detailed reports by compiling findings from investigations and analysis of claims.
  • Educated policyholders on coverage details to clarify expectations and responsibilities.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Evaluated claims for accuracy and completeness for prompt resolution of disputes.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
  • Prepared summaries of damage, payments, and policy coverage.
  • Provided exceptional customer service during emotionally difficult situations for policyholders.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.
  • Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
  • Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
  • Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
  • Provided exceptional customer service, addressing concerns, and answering questions promptly.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

Account Executive - Payables and Receivables

South Plains Paint Doctor
02.2017 - 06.2022
  • Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
  • Streamlined payables and receivables processes by implementing efficient systems and software tools.
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
  • Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.
  • Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
  • Maintained records by imaging invoices, debits, and credits.
  • Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
  • Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
  • Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
  • Improved invoice processing time by creating a standardized template for all departments to use when submitting expenses.
  • Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
  • Developed monthly financial statements for management review, enabling better decision-making based on accurate data.
  • Provided support during audits by gathering requested documentation and answering questions from external auditors.
  • Supported departmental goals by undertaking additional responsibilities as needed, contributing to overall team success.
  • Coordinated efforts with IT department to troubleshoot and resolve any software or system issues impacting the accounts payable and receivable functions.
  • Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.
  • Implemented policies to maintain the confidentiality of sensitive financial information, ensuring compliance with industry regulations.
  • Trained new staff on accounting software and processes, enhancing team productivity.
  • Improved vendor relationships with timely and accurate payment processing.
  • Coordinated with sales and project teams to ensure accurate billing and revenue recognition.
  • Developed client-specific payment plans to address overdue accounts, improving cash flow.
  • Reconciled bank statements monthly, identifying and resolving discrepancies promptly.
  • Oversaw tax preparation and filing, ensuring compliance with regulations.
  • Matched purchase orders with invoices and recorded necessary information.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Inspected account books and recorded transactions.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Estimator

South Plains Paint Doctor
02.2017 - 06.2022
  • Conducted market research, identifying reliable suppliers for construction materials.
  • Evaluated contract conditions to minimize financial exposure for projects.
  • Maintained organized records of bid submissions for reference during project execution.
  • Analyzed project specifications by reviewing architectural and engineering drawings.
  • Coordinated with project managers by providing timely estimations for project budgets.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
  • Prepared material orders to complete projects on time and within budget.
  • Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
  • Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
  • Analyzed designs and performed accurate cost analysis.
  • Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
  • Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
  • Reviewed completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.
  • Mentored junior estimators in company processes and best practices, increasing the team''s overall effectiveness.
  • Contributed to company success by consistently meeting or exceeding target profit margins on awarded projects.

Team Member

Dions
03.2015 - 02.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Fostered positive work environment, leading by example and offering support to team members as needed.

Customer Service Representative

Convergys
01.2015 - 09.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

High School Diploma -

Monterey High School
Lubbock, TX
05.2014

Skills

  • Critical thinking
  • Claims investigation
  • Active listening
  • Highly motivated
  • Claims processing
  • Team collaboration
  • Advanced oral and written communication skills
  • Settlement negotiation
  • Risk assessment
  • Policy interpretation
  • Casualty and property loss
  • Sales background
  • Regulatory compliance
  • Damage assessment
  • Accident scene investigations
  • Advanced computer skills
  • Auto damage estimation
  • CCC reports
  • Multitasking and organization
  • Empathy and patience
  • Data entry
  • Liability assessment
  • Estimation techniques
  • Coaching and mentoring
  • Payment processing

Timeline

Claims Adjuster

Progressive
07.2022 - 08.2024

Account Executive - Payables and Receivables

South Plains Paint Doctor
02.2017 - 06.2022

Estimator

South Plains Paint Doctor
02.2017 - 06.2022

Team Member

Dions
03.2015 - 02.2017

Customer Service Representative

Convergys
01.2015 - 09.2016

High School Diploma -

Monterey High School
Savannah Morris