Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Newsome-Armstrong

Union

Summary

Dynamic retail professional with proven leadership at Foot Locker, enhancing team performance through effective training and mentorship. Skilled in inventory control and customer service, I consistently improved satisfaction ratings while streamlining operations. Adept at fostering teamwork and driving sales, I bring a strong background in business administration and staff development.

Professional with strong background in leadership and team management, ready to excel in training role. Known for fostering collaboration and delivering results, adapting to changing needs seamlessly. Skilled in strategic planning, problem-solving, and employee development. Reliable and focused on driving team success and organizational growth.

Overview

10
10
years of professional experience

Work History

Manager in Training

Foot Locker
12.2022 - Current
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.

Budtender

Zenleaf Dispensary
06.2020 - 12.2022
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Restocked supplies and arranged displays.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.

Store Manager

Sally's Beauty Supply
05.2020 - 12.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Assistant Store Manager

Dollar General
08.2018 - 05.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Sales Associate/Sales Lead Keyholder

Burlington Shoes
09.2015 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Thomas Jefferson Arts Academy
Elizabeth, NJ
06-2015

Skills

  • Staff leadership
  • Account management
  • Technical skills
  • Quality management
  • Staff supervision
  • Inventory control
  • Customer service
  • Business administration
  • Operations oversight
  • Sales techniques
  • Schedule management
  • Vendor management
  • Goal setting
  • Team leadership
  • Computer skills
  • Hiring and training
  • Scheduling and coordinating
  • Training and development
  • Teamwork

Timeline

Manager in Training

Foot Locker
12.2022 - Current

Budtender

Zenleaf Dispensary
06.2020 - 12.2022

Store Manager

Sally's Beauty Supply
05.2020 - 12.2022

Assistant Store Manager

Dollar General
08.2018 - 05.2020

Sales Associate/Sales Lead Keyholder

Burlington Shoes
09.2015 - 08.2018

High School Diploma -

Thomas Jefferson Arts Academy

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