Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Novakowski

Brighton,MI

Summary

Dynamic and results-oriented professional with a proven track record in multiple roles, enhancing patient satisfaction and increasing service referrals through exceptional customer service and relationship building. Skilled in multitasking, organization, and motivational leadership, I excel in creating positive outcomes in high-volume caseload environments.

Overview

6
6
years of professional experience

Work History

Intake Coordinator

Comfort Keepers Home Care
05.2023 - Current
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Entered referrals into appropriate system based on type of referral obtained.
  • Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
  • Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.

Caregiving Manager

Devotion House Adult Foster Care
08.2020 - 12.2023
  • Improved client satisfaction by developing and implementing personalized care plans for each individual.
  • Ensured compliance with industry regulations and standards by conducting regular audits and training sessions.
  • Developed strong relationships with healthcare providers, enabling better coordination of services for clients in need of additional support.
  • Maintained safe and secure environment for staff, residents and guests by following established safety standards.
  • Assessed clients and developed plans to meet needs.
  • Provided gentle and educated care to residents through end of life.
  • Managed Employee schedules and staff moral.

Private Nanny

Lindsay Compeau
03.2018 - 03.2020
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Transported children to and from school, medical appointments and extra-curricular activities.

Education

Bachelors in Finance And Business Administration - Financer

Eastern Michih
Ypsilanti, MI
05.2020

Skills

  • Appointment Scheduling
  • Customer Service
  • Multitasking and Organization
  • Relationship Building
  • Phone and Email Etiquette
  • Data Entry
  • Team Leadership
  • Administration and Operations
  • Motivational Leadership
  • Coaching and Mentoring
  • Administrative Management
  • Workflow Planning

Timeline

Intake Coordinator

Comfort Keepers Home Care
05.2023 - Current

Caregiving Manager

Devotion House Adult Foster Care
08.2020 - 12.2023

Private Nanny

Lindsay Compeau
03.2018 - 03.2020

Bachelors in Finance And Business Administration - Financer

Eastern Michih

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Savannah Novakowski