Savannah O'Brien
Aurora,CO
Summary
Reliable worker bringing several years of experience as a team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Overview
3
3
years of professional experience
Work History
WMA
Elements Massage
Aurora, CO
01.2023 - Current
- Approaches customers and engages in conversation through use of effective interpersonal and people skills.
- Assists with customer requests and answered questions to improve satisfaction.
- Responds to inquiries from internal staff members regarding office operations.
- Schedules appointments for clients, customers, and other visitors.
Shift Supervisor
Starbucks
Centennial, CO
08.2022 - Current
- Performs cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Helps to create work schedules for partners while adhering to labor laws and budget constraints.
- Resolves customer complaints and reports issues to upper-level management.
- Coaches team members to increase productivity and efficiency.
- Successfully runs fast-paced plays in high-volume stores.
Barista
Starbucks
Aurora, CO
04.2021 - 08.2022
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Education
Bachelor of Science - Engineering Management
Arizona State University
Tempe, AZ05-2026
High School Diploma -
Smoky Hill High School
Aurora, CO12-2021
Skills
- Communication
- Conflict Resolution
- Project planning
- Effective decision-making in fast paced environment
- Problem-Solving
- Policy Enforcement
- Team Leadership
References
References available upon request.
Timeline
WMA
Elements Massage
01.2023 - Current
Shift Supervisor
Starbucks
08.2022 - Current
Barista
Starbucks
04.2021 - 08.2022
Bachelor of Science - Engineering Management
Arizona State University
High School Diploma -
Smoky Hill High School