Savannah Ortner
Jackson,MS
Summary
Accomplished Payroll Specialist and Editor at People Lease, adept in timely payroll processing and employee onboarding coordination. Demonstrated success in enhancing payroll accuracy and efficiency, alongside a proven track record in fostering strong relationships with staff and clients. Skilled in payroll auditing and known for exceptional attention to detail and adaptability.
Overview
7
7
years of professional experience
Work History
Payroll Specialist and Editor
People Lease
09.2021 - Current
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.
- Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within the payroll function.
- Oversaw accurate processing of special payroll situations, such as bonuses, terminations, and leaves of absence, maintaining strict adherence to policies.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Calculated overtime, vacation, and sick hours to ensure accurate data for the payroll processing database.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Updated employee files with new details such as changes in address or salary levels.
- Delegated and monitored each team member's tasks and deadlines.
Guest Service Representative
European Wax Center
08.2020 - 08.2021
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues to enhance overall guest experience throughout their visit.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Contributed to an increase in repeat business by building strong relationships with guests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Manager
Enter/Locked Escape Rooms
07.2018 - 03.2020
- Supervised day-to-day operations, including receiving and scheduling bookings as well as staff schedules to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
General Studies
Hinds Comm
Pearl, MSSkills
- Timely Payroll Processing
- Employee Onboarding Coordination
- Payroll auditing
- Payroll Management
- Telephone and email etiquette
- Data imports
- Multi-state payroll
- I-9 documentation
- Payroll documentation
- Attention to detail
- Dependable and adaptable
- Employee training
Timeline
Payroll Specialist and Editor
People Lease
09.2021 - Current
Guest Service Representative
European Wax Center
08.2020 - 08.2021
Assistant Manager
Enter/Locked Escape Rooms
07.2018 - 03.2020
General Studies
Hinds Comm
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