Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah OTTO

Sterling,CO

Summary

Customer-focused and technically skilled support specialist with extensive experience in application troubleshooting, remote support, and escalated issue resolution. Proven ability to independently manage complex customer concerns, deliver prompt and professional service, and contribute to team effectiveness. Demonstrates strong organizational skills, a calm demeanor under pressure, and a continuous improvement mindset. Seeking to leverage these strengths in an Application Support role at TruBridge.

Overview

3
3
years of professional experience

Work History

Caregiver

April's Angels
08.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted patients with self-administered medications.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

Customer Service Representative

ShyftOff / TurboTax
01.2024 - 08.2024
  • Provided technical troubleshooting and application navigation assistance to customers via phone and chat.
  • Handled complex tax and software-related inquiries independently, ensuring high levels of customer satisfaction.
  • Excelled in remote work, consistently exceeding quality and productivity metrics.
  • Resolved escalated concerns with professionalism, ensuring minimal need for managerial involvement.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Improved resolution time with effective problem-solving for customer complaints.

Department Manager

McDonald's
09.2022 - 01.2024
  • Maintained accurate records of cash handling and operational reports.
  • Supervised ongoing daily production phases.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department's capabilities.

Education

High School Diploma -

Bozeman High School
Bozeman, MT
05.2015

Skills

  • Patient care
  • First aid and safety
  • Medical record-keeping
  • Medication management
  • Application & Technical Support
  • Escalated Issue Resolution
  • Data Entry
  • Customer Service & Communication
  • Salesforce & SRW Proficiency
  • Remote Support Tools (Slack, Chat, Email)
  • Microsoft Excel, Word, Outlook
  • Workflow Optimization & Task Management

Timeline

Caregiver

April's Angels
08.2024 - Current

Customer Service Representative

ShyftOff / TurboTax
01.2024 - 08.2024

Department Manager

McDonald's
09.2022 - 01.2024

High School Diploma -

Bozeman High School

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