Savannah Patriarco
Houston,TX
Summary
Ambitious learner that has brought a friendly, outgoing nature over several years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Jersey Mike's Subs
La Marque, Texas
11.2023 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Prepared weekly schedules for staff members based on their availability.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
General Store Manager
Jersey Mike's Subs
League City, Texas
04.2023 - 11.2023
- Transferred to this location to establish new management and rebuild the structure as necessary.
- Developed and managed annual budget for the store.
- Maintained records of inventory, sales, and personnel activity.
- Drafted strategic plans for increasing customer satisfaction levels.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Ensured compliance with all safety regulations and procedures in the store.
- Conducted regular meetings with employees to discuss current operations issues.
- Resolved customer complaints promptly and professionally.
- Reviewed daily financial statements to identify areas of improvement.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Scheduled shifts for employees to meet operational needs of the store.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Established relationships with vendors to ensure timely delivery of merchandise.
- Implemented new policies and procedures according to company guidelines and objectives.
- Provided customers with information about product features and assisted them in selecting items.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established membership loyalty implementing rewards program to drive client retention.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
General Store Manager
Jersey Mike's Subs
Webster , Texas
03.2021 - 04.2023
- Developed and managed annual budget for the store.
- Maintained records of inventory, sales, and personnel activity.
- Drafted strategic plans for increasing customer satisfaction levels.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Ensured compliance with all safety regulations and procedures in the store.
- Conducted regular meetings with employees to discuss current operations issues.
- Resolved customer complaints promptly and professionally.
- Reviewed daily financial statements to identify areas of improvement.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Scheduled shifts for employees to meet operational needs of the store.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Established relationships with vendors to ensure timely delivery of merchandise.
- Implemented new policies and procedures according to company guidelines and objectives.
- Provided customers with information about product features and assisted them in selecting items.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established membership loyalty implementing rewards program to drive client retention.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assistant Manager
Jersey Mike's Subs
Webster, Texas
12.2019 - 03.2021
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Prepared weekly schedules for staff members based on their availability.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed store cash intake with high accuracy and prepared daily deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Crew Member
Jersey Mike's Subs
Webster , Texas
06.2019 - 12.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned the restaurant area by sweeping floors, wiping tables, and emptying trash receptacles.
- Assisted in the preparation of food items, such as sandwiches, salads, and wraps.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Clear Falls High School
League City, TX06-2019
Associate of Applied Science - Business
San Jacinto College District
Pasadena, TXSkills
- Business Development
- Workflow Coordination
- Training and development skill
- Business operations knowledge
- Employee Scheduling
- Employee Relations
- Team leadership strength
- Staff Development
- Financial Reporting
References
References available upon request.
Timeline
Assistant General Manager
Jersey Mike's Subs
11.2023 - Current
General Store Manager
Jersey Mike's Subs
04.2023 - 11.2023
General Store Manager
Jersey Mike's Subs
03.2021 - 04.2023
Assistant Manager
Jersey Mike's Subs
12.2019 - 03.2021
Crew Member
Jersey Mike's Subs
06.2019 - 12.2019
High School Diploma -
Clear Falls High School
Associate of Applied Science - Business
San Jacinto College District