Summary
Overview
Work History
Education
Skills
Timeline
Generic
Savannah Penn

Savannah Penn

Plant City

Summary

Experienced customer service professional with a strong track record of establishing rapport with clients and maintaining high levels of customer satisfaction. Proven team player dedicated to contributing to company success through quality, speed, and process optimization. Energetic and results-oriented individual with a passion for developing relationships, cultivating partnerships, and driving business growth.

Overview

13
13
years of professional experience

Work History

Customer Solutions Specialist

Spectrum
02.2025 - Current
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Provided feedback on product or service improvements to better meet customer needs and expectations.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Trained customers on product usage for increased brand loyalty.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.

Store Manager

Express
10.2022 - 08.2024
  • Builds Talent: Serves as a role model for other associates.
  • Networks, recruits, interviews, to identify top talent.
  • Builds a high performing and engaged sales team that is accountable for store results.
  • Schedules talent to maximize productivity.
  • Leads training and ongoing development of team including identifying and nurturing next level for management team.
  • Sales Generation: Maintains store culture that is committed to a hospitality mindset, exceeding customer expectations and delivering highest level of customer service at all times.
  • Monitor market for latest trends.
  • Ensures efficient planning, coordination, follow-through and completion of task, which contributes to store and company goal.
  • Adjusts plans/directions/schedules when necessary and acts with a sense of urgency to meet changing priorities, store needs and demands of the business.
  • Effectively promotes all brand initiatives to achieve individual and store goals.
  • Operational Excellence: Establishes and ensures compliance with the company Brand Operating Standards and the Execution Commitment Validation (ECV) process.
  • Ensures compliance with all Company policies and procedures.
  • Manages visual presentation execution, including floorset and promotional updates.
  • Implemented efficient inventory management practices an spearheaded a collaboration effort with the other retails, Lp partners, as well as mall security to help promote more visibility throughout the mall resulting in decreased shrinkage by 6%
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Co- Manager

Express
10.2020 - 10.2022
  • Led a team of 20+ employees in daily operations, ensuring all tasks were completed efficiently and up to company standards.
  • Collaborated with the General Manager to develop and implement strategies Resulting in an increase in store volume by 12%.
  • Conducted performance evaluations and provided ongoing feedback and coaching to team members to support their professional development.
  • Managed inventory levels, monitored product quality, and implemented cost-saving measures to maximize profitability.
  • Oversaw scheduling, payroll, and employee training programs to maintain a well-organized and productive work environment.
  • Collaborated with corporate visual team to implement seasonal displays and window presentations to showcase brand vision and support marketing initiatives.
  • Analyzed sales data and customer feedback to make data-driven decisions on product placement and visual presentation strategies to drive sales opportunities.

Store Manager

New York and Company
11.2012 - 10.2020
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Leadership development training
  • Service excellence
  • Empowers high-performing sales teams
  • Operational Excellence
  • Retail visual merchandising
  • Loss prevention
  • Recruiting / Staff management
  • Guiding professional development
  • Collaborative networking abilities
  • Effective time management
  • Data entry and record management

Timeline

Customer Solutions Specialist

Spectrum
02.2025 - Current

Store Manager

Express
10.2022 - 08.2024

Co- Manager

Express
10.2020 - 10.2022

Store Manager

New York and Company
11.2012 - 10.2020

High School Diploma -

Penn Foster Career School

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