Dedicated professional with strong customer service skills and experience in safety procedures. Committed to enhancing passenger experiences and ensuring compliance with safety standards.
Overview
3
3
years of professional experience
Work History
Southwest Airlines
11.2023 - Current
Conducted safety demonstrations to educate passengers on emergency procedures.
Collaborated with crew members to maintain a safe and secure cabin environment.
Responded to passenger inquiries and concerns to enhance overall travel experience.
Monitored cabin conditions and reported issues to the flight deck as needed.
Adhered to company policies and procedures for compliance and safety standards.
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Server
Murphy's Irish Pub
Virginia Beach, Virginia
05.2022 - 06.2025
Provided excellent customer service to ensure satisfaction.
Provided exceptional service to high volume of daily customers.
Handled money transactions accurately while following company procedures for handling cash payments.
Education
GED -
Excel High School
05-2016
Some College (No Degree) - Emergency Medical Technician
Thomas Nelson Community College
Hampton, VA
Skills
Safety procedures
Customer service
Conflict resolution
Emergency response
Active listening
Reporting issues
Attention to detail
Task prioritization
Timeline
Southwest Airlines
11.2023 - Current
Server
Murphy's Irish Pub
05.2022 - 06.2025
GED -
Excel High School
Some College (No Degree) - Emergency Medical Technician