Savannah Perry
Auburn,NY
Summary
Dynamic professional with a proven track record at Detroit Transmission Specialists, adept in customer service and data entry. Excelled in creating welcoming environments and resolving customer issues, enhancing client loyalty. Skilled in operating complex systems and fostering positive client relations, demonstrating exceptional organizational and interpersonal abilities.
Overview
11
11
years of professional experience
Work History
Receptionist/Parts Assistant
Detroit Transmission Specialists
08.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
24 Hour Customer Service Rep.
First Bank - Head Quarters
07.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Retail Makeup Artist
Sephora
08.2019 - 04.2020
- Enhanced clients'' confidence with tailored makeup applications for special events and daily wear.
- Participated in ongoing training sessions to stay current on industry trends, new products, and best practices in makeup artistry.
- Assisted customers with product selection, sharing insights on makeup application techniques for optimal results.
- Developed loyal clientele by consistently delivering exceptional service and follow-up consultations.
- Evaluated clients'' makeup preferences to create customized looks, showcasing the versatility and adaptability of various product offerings.
- Boosted sales through effective product demonstrations and in-depth knowledge of cosmetic trends.
Caregiving
03.2017 - 08.2019
Became a stay at home mom.
Barista
Starbucks
12.2013 - 03.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
GED -
Arvada West High School
Arvada, CO05.2012
Skills
- Telephone skills
- Data Entry
- Organization skills
- Customer/Client relations
- Customer Service
- Computer Proficiency
- Call center experience
- Money handling abilities
Timeline
Receptionist/Parts Assistant
Detroit Transmission Specialists
08.2023 - 06.2024
24 Hour Customer Service Rep.
First Bank - Head Quarters
07.2022 - 08.2023
Retail Makeup Artist
Sephora
08.2019 - 04.2020
Caregiving
03.2017 - 08.2019
Barista
Starbucks
12.2013 - 03.2017
GED -
Arvada West High School
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