Savannah Pierre
Slidell,LA
Summary
Organized and detail-oriented individual with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of cash handling.
Overview
7
7
years of professional experience
Work History
Insurance Coordinator
Gaston Adolescent Center
Gastonia, NC
03.2023 - 08.2023
- Coordinate patient referrals from primary care providers to specialists or other healthcare facilities.
- Verify insurance coverage and obtain authorization for specialist visits or procedures as required.
- Communicate with patients to schedule appointments with specialists and provide necessary instructions or information.
- Maintain accurate records of referral requests, authorizations, and patient information.
- Follow up with patients to ensure they attend their specialist appointments and assist with any necessary paperwork or documentation.
- Collaborate with healthcare providers, insurance companies, and specialists to facilitate seamless referral processes and ensure continuity of care.
- Resolve any issues or concerns related to referrals, including insurance coverage, appointment scheduling conflicts, or delays in authorization.
Patient Service Specialist
National Vision
Slidell, LA
09.2018 - 05.2020
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments factoring in provider availability.
- Processed customer payments.
- Monitored outstanding invoices and performed collections duties.
- Disbursed petty cash by recording entries and verifying documentation.
- Recorded patients' health histories, documented current symptoms.
- Retrieved records from prior visits for doctor to view and evaluate.
- Prepared examination room for incoming patents.
- Organized,cleaned, and sanitized tools and equipment to maintain proper health and safety practices.
- Prepared insurance claim forms.
- Verified insurance information.
- Explained benefits and outlined pricing details for procedures and services.
Lead Customer Service Agent
University Of Louisiana At Lafayette Housing
Lafayette, LA
08.2016 - 03.2018
- Managed a multiline phone system and routed to proper guest or department.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Used internal software to process reservations.
- Greeted alumni upon arrival, offered assistance, and answered questions to build rapport.
- Confirmed important personal and payment information.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records.
- Trained new staff members in customer service techniques and hotel operations.
Education
Business Administration
South Louisiana Community College
Lafayette, LA2018
Business Marketing
University of Louisiana At Lafayette
Lafayette, LA08.2016
High School Diploma -
Lakeshore High School
Mandeville, LA05.2016
Skills
- Financial Transactions
- Customer Needs Assessment
- Customer Relationship Management
- Cash counting
- Customer relationship development
- Signature Verification
- Computer Proficiency
- Upselling skills
- Account updating
- Transaction Processing
References
- References available upon request.
Timeline
Insurance Coordinator
Gaston Adolescent Center
03.2023 - 08.2023
Patient Service Specialist
National Vision
09.2018 - 05.2020
Lead Customer Service Agent
University Of Louisiana At Lafayette Housing
08.2016 - 03.2018
Business Administration
South Louisiana Community College
Business Marketing
University of Louisiana At Lafayette
High School Diploma -
Lakeshore High School
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