Savannah Postlewait
Hospitality Professional
New York
Summary
Dynamic hospitality professional with strong leadership skills and a passion for guest experience, most recently honed at Union Square Hospitality Group's Ci Siamo. Proven track record in team management and effective multitasking, enhancing service quality and fostering loyalty. Expertise in anticipating needs and exceptional communication, driving positive guest experiences in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Maitre D'
Ci Siamo
08.2023 - Current
- Served as leader of front door team by delegating duties responsibilities.
- Developed and maintained positive and warm guest relationships.
- Trained new hostesses on customer service best practices and restaurant policies to maintain a culture of Enlightened Hospitality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Manager
Vic’s, The Bowery Group
10.2021 - 08.2023
- Promoted uplifting atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Developed strong relationships with MDR and buyout event clients, fostering trust and rapport for ongoing business opportunities.
- Carefully interviewed, selected, trained, and supervised staff.
- Purchased beverage stock and handled all inventory needs.
Server/Bartender
Becco, The Bastianich Group
03.2018 - 03.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Pastry Chef
Joanne Trattoria
10.2017 - 06.2018
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Maintained well-organized mise en place to keep work consistent.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
Server
Revival Bar and Kitchen
06.2015 - 07.2017
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Accelerated Culinary Program - Culinary
Institute of Culinary Education
New York, NY06-2022
Bachelor of Arts - Comparative Literature
University of California, Berkeley
Berkeley, CA06-2017
Skills
Collaborative team management
Inclusive leadership approach
Guest experience
Hospitality service expertise
Effective multitasking
Food safety awareness
Exceptional communication
Wine knowledge
Problem-solving abilities
Certification
Introductory Sommelier Certification, Court of Master Sommeliers - 2023
Timeline
Maitre D'
Ci Siamo
08.2023 - Current
Manager
Vic’s, The Bowery Group
10.2021 - 08.2023
Server/Bartender
Becco, The Bastianich Group
03.2018 - 03.2020
Pastry Chef
Joanne Trattoria
10.2017 - 06.2018
Server
Revival Bar and Kitchen
06.2015 - 07.2017
Accelerated Culinary Program - Culinary
Institute of Culinary Education
Bachelor of Arts - Comparative Literature
University of California, Berkeley
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