Savannah Pursley
Madison
Summary
Experienced food service professional with a strong background in efficiently managing food and beverage operations. Adept at maintaining high standards of customer service, ensuring satisfaction, and fostering a collaborative team environment. Known for flexibility in adapting to changing needs, delivering consistent, reliable results, and excelling in multitasking, communication, and attention to detail.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
City of Madison
03.2024 - Current
- Maintained a clean and organized bar to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining high standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Provided guests with information about menu items, specials, and promotions to provide quality service.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
- In a prompt, efficient, and professional manner, provides a convenient method for guests to obtain food and beverage while out on golf course.
- Excellent communication skills and personalized interactions from customer-to-customer.
- Ability to stay organized and take on multiple tasks.
Sales Associate
Cafe Zupas
11.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash and card transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
Dietary Aide
Oakwood Village University Woods
08.2021 - 09.2023
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
Volunteer
Badger Prairie Needs Network
06.2021 - 09.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Approached issues proactively to best meet current and future community needs.
- Assisted in packing up grocery bags and loading into cars of receiving customers.
- Organized and stocked individual families personalized grocery needs.
Cashier
Blain's Farm and Fleet
11.2020 - 08.2021
- Greeted customers entering the store and responded promptly to customer needs, concerns, or questions about store policies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Increased sales of promotional items by informing customers about current offers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Worked with floor team and managers to meet wide range of customer needs.
Babysitter
Independent Family Services
06.2020 - 08.2020
- Played games, worked on puzzles, and read books to the young child.
- Communicated positively with the child and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up the room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured the child when upset, providing emotional support and stability.
- Assisted with meal preparation, light housekeeping, and laundry to support the family with additional chores.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping the child entertained, fun outdoor activities and outings.
- Developed strong relationships with family, establishing trust and rapport to provide quality childcare services tailored to their individual family needs.
- Ensured proper hygiene among child under my care by enforcing personal cleanliness and promoting good health habits.
Education
High school diploma -
James Madison Memorial High School
Madison, WI06.2022
Skills
- Dietary Aide Experience
- Food Preparation
- Food Safety
- Meal Service & Serving Experience
- Kitchen Operations
- Retail Sales
- Cash Handling
- Guest services
- Inventory Management
- Beverage preparation
- Allergy awareness
- Adaptability under pressure
Timeline
Food and Beverage Attendant
City of Madison
03.2024 - Current
Sales Associate
Cafe Zupas
11.2023 - 03.2024
Dietary Aide
Oakwood Village University Woods
08.2021 - 09.2023
Volunteer
Badger Prairie Needs Network
06.2021 - 09.2021
Cashier
Blain's Farm and Fleet
11.2020 - 08.2021
Babysitter
Independent Family Services
06.2020 - 08.2020
High school diploma -
James Madison Memorial High School
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