Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Real

Midlothian,VA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

Chuys
08.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Hostess

Chuys
06.2019 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Used cash registers and credit card machines to cash out customers.
  • Promoted business loyalty by fostering positive customer relationships.

Education

Bachelor of Arts in Psychology - Psychology

Virginia Commonwealth University
Richmond, VA
06.2026

Associate in Psychology - Psychology

BrightPoint Community College
Midlothian, VA
12.2023

Skills

  • Anticipating Guest Needs
  • Workflow Coordination
  • Table Monitoring and Turnover
  • Order Accuracy and Delivery
  • Natural Leadership
  • Special Dietary Requirements
  • Warm and Friendly
  • Cool Under Pressure
  • Quality Control

Timeline

Server

Chuys
08.2021 - Current

Hostess

Chuys
06.2019 - Current

Bachelor of Arts in Psychology - Psychology

Virginia Commonwealth University

Associate in Psychology - Psychology

BrightPoint Community College

Similar Profiles

CREATE PROFILE
Savannah Real