Savannah Rodriguez
Miami,FL
Summary
Hardworking Hairstylist bringing 2+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Hair Salon Assistant
Gables Beauty Collective
04.2021 - 07.2023
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Offered exceptional service and support to walk-in and scheduled customers.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Demonstrated thorough knowledge of all salon products and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Styled hair, makeup and nails for customers for special events and occasions.
Hair Salon Receptionist
Tiffanys Salon & Spa
07.2017 - 11.2019
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Handled payments and processed credit card transactions.
- Listened closely to customer complaints and responded appropriately to issues.
- Updated customer records and maintained accurate client information.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Assisted with marketing campaigns to promote spa services.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Escorted clients to spa areas, treatment rooms, and offices.
Education
Cosmetology License - Cosmetology
Celebrity School of Beauty
Miami, FL03.2022
High School Diploma -
Miami Killian Senior High School
Miami, FL06.2014
Skills
- Hair Smoothing Skills
- Professional appearance
- Inventory management
- Social media promotion
- Hair treatment application
- Appointment scheduling
- Up-selling products
- Color application
- Multitasking abilities
- Team collaboration
- Workstation organization
- Effective communication
- Cleanliness and sanitation
- Conflict resolution
- Time management
- Excellent customer service
- Shampooing and conditioning
- Product knowledge
- Scalp massage techniques
- Cash handling
- Active listening
- Attention to detail
- Wig Styling
- Relationship Building
- Makeup Application
- Social Media Marketing
- Cosmetology
- Customer Consultation
- Lash and Eyebrow Maintenance
- Data Entry
- Hair Maintenance Expert
- Social Skills
- Product Expertise
- Relationship Building and Management
Timeline
Hair Salon Assistant
Gables Beauty Collective
04.2021 - 07.2023
Hair Salon Receptionist
Tiffanys Salon & Spa
07.2017 - 11.2019
Cosmetology License - Cosmetology
Celebrity School of Beauty
High School Diploma -
Miami Killian Senior High School
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