Savannah Romain
Groton,CT
Summary
Dynamic and customer-focused professional with extensive experience at Starbucks, excelling in beverage preparation and exceptional service. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and team leadership, consistently fostering a positive environment while maintaining high standards of cleanliness and quality control, time affective, hardworking.
Overview
5
5
years of professional experience
Work History
Starbucks Barista
Target
Lakewood, WA
08.2024 - Current
- Prepared and served high-quality beverages in fast-paced environment.
- Operated espresso machines and coffee brewing equipment efficiently.
- Managed customer orders and ensured timely service delivery.
- Maintained cleanliness and organization of workspace and equipment.
- Assisted in training new baristas on beverage preparation techniques.
- Engaged with customers to provide exceptional service experience.
- Handled cash register operations, ensuring accuracy in transactions.
- Collaborated with team members to optimize workflow during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
Team Member
Defy Trampoline Park
Tacoma, WA
10.2022 - 12.2022
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently to prepare food items.
- Maintained cleanliness and organization of work stations and dining areas.
- Collaborated with team members to ensure timely order fulfillment.
Team Member
Mcdonalds
Lakewood, WA
05.2021 - 03.2022
- Delivered exceptional customer service in fast-paced environments.
- Operated cash register efficiently, ensuring accurate transactions.
- Assisted in training new team members on operational procedures.
- Maintained cleanliness and organization of dining and kitchen areas.
Education
High School Diploma -
Clover Park Technical College
Lakewood, WA12.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- POS systems
- Food preparation
- Menu memorization
- Hospitality service expertise
- Quality control
- Inventory management
- Performance improvement
- New hire training
- Drink customization
- Espresso preparation
- Latte art
- Up-selling
- Retail management
- Multitasking and organization
- Clear communication
Additional Information
Mother of 2 A two year old baby girl named Savèlah and a 3 month old named Jonathan. I exclusively breastfed my daughter for 18 months currently breastfeeding my son. I had them both via c-sections.
Timeline
Starbucks Barista
Target
08.2024 - Current
Team Member
Defy Trampoline Park
10.2022 - 12.2022
Team Member
Mcdonalds
05.2021 - 03.2022
High School Diploma -
Clover Park Technical College