Savannah Rozell
Leonard
Summary
Adept at leading teams and managing high-pressure situations, I significantly enhanced customer satisfaction and team performance at Gayles Restaurant. My expertise in customer service and time management, coupled with a proven track record of maintaining high service standards, positions me as a valuable asset to any team.
Overview
3
3
years of professional experience
Work History
Waitress
Lea's Restaurant
03.2022 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Manager
Gayles Restaurant
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Leonard High School
Leonard05-2023
Medical Assistant - Medical Assistant
US Career Institute
09-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Gayles Restaurant
02.2024 - Current
Waitress
Lea's Restaurant
03.2022 - 02.2024
High School Diploma -
Leonard High School
Medical Assistant - Medical Assistant
US Career Institute
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