
I am a results-driven retail leader with a proven track record of driving operational excellence and leading high-performing teams. Currently, I serve as a Deli/Bakery Team Lead, where I am responsible for managing a team of associates and overseeing both aspects of the business.
Throughout my career, I’ve focused heavily on talent development and metrics ownership. For instance, in my current role, I managed to improve our team's operational efficiency by 10% and heavily reduced metrics-driven shrink by implementing strict process disciplines. I pride myself on being a hands-on mentor; I don't just lead a shift—I focus on training the next generation of team leads so that excellence persists even when I'm not in the room.
Team Development & Mentoring: The ability to train, coach, and guide hourly associates and Team Leads to improve performance
Conflict Resolution: Managing interpersonal issues, diffusing tough customer or employee situations, and maintaining a positive culture
Effective Communication: Delivering clear expectations, active listening, and providing constructive real-time feedback
Team Motivation: Inspiring large groups of workers to hit tight deadlines and maintain high morale in a fast-paced environment
• People Leadership & Talent Development:
Promotions and Talent Bench, Retention & Moral Improvements
• Financial Metrics & Sales Growth:
Revenue increases, expense and budget control, market share & Cross Merchandising
• National Registry of Food Safety Professionals, Certified Food Safety Manager