Savannah Saldana
Watauga
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
8
8
years of professional experience
Work History
Patient Service/Front Desk Receptionist
MyEyeDr.
03.2024 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Shift Supervisor
PLS FINANCIAL SERVICES, INC
09.2023 - 01.2024
- Providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures
- The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager, is responsible for directing the activities of all employees
- Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
- Assisting the Store Manager in implementing strategies to help meet store goals and objectives
- Assisting the Store Manager with recruiting, developing, and motivating store employees who exceed internal and external customer expectations
- Ensuring compliance with federal, state, and local regulations
- Establishing a strong customer service/selling culture to maximize sales
- Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
- Resolving customer complaints for increased customer satisfaction
- Help maintain a neat and clean store environment for our customers and employees
Area Supervisor
Wallace Management
02.2021 - 07.2023
- Recruit, interview, select, orient and train new employees
- Motivate others to grow and be better; elevating the team
- Give quick and appropriate resolution of all challenges
- Dedication to maintaining quality service by establishing and enforcing policies and procedures
- Ability to effectively communicate at every level within the organization
- Ensures operation of equipment by calling for repairs; evaluating new equipment and office/building
- Ensuring that business goals, deadlines and performance standards are met
- Setting goals for workers and making sure they comply with the company's plans and vision
- Recommend new employees to the human resources team based on an assessment of their performance
- Reporting performance records and evaluations to HR and senior management
- A positive and infectious attitude
Store Manager
Check n Go
06.2018 - 07.2020
- Provide on-site day-to-day management and supervision of branch employees
- Trains new employees and develops their skills and understanding of company policies
- Keep the District Manager up to date on the overall performance of the branch
- Provide leadership necessary to motivate employees and create and maintain a high degree of branch production by achieving company standards
- Prepare reports as required by management
- Maintain good customer relations
- Handle all serious customer issues that require management assistance
Deli Assistant Manager
Sprouts Farmers Market
02.2018 - 08.2018
- Responsible for ordering and inventory controls, product quality, and supervision of the Deli team
- Effectively coordinate production, merchandising, and sales through ongoing planning, direction, goal setting, communication, and teamwork
- Assist the Deli Manager in managing and merchandising the department for maximum productivity and profit
- Helping to unload and sort through store deliveries, operate and maintain deli equipment, ensure the execution of all health, safety, and sanitation guidelines/regulations and validate that other deli team members are also aware of, and following, these procedures
Host
Brick House Tavern + Tap
07.2016 - 04.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Diamond Hill-Jarvis High School
Fort Worth, TX06-2016
Skills
- Customer service
- Employee training
- Team management
- Customer relations
- Goal setting
- Multitasking proficiency
- Attention to detail
- Office organization
- Supply ordering
- Budget control
- Team building and leadership
- Front office management
Timeline
Patient Service/Front Desk Receptionist
MyEyeDr.
03.2024 - 11.2024
Shift Supervisor
PLS FINANCIAL SERVICES, INC
09.2023 - 01.2024
Area Supervisor
Wallace Management
02.2021 - 07.2023
Store Manager
Check n Go
06.2018 - 07.2020
Deli Assistant Manager
Sprouts Farmers Market
02.2018 - 08.2018
Host
Brick House Tavern + Tap
07.2016 - 04.2018
High School Diploma -
Diamond Hill-Jarvis High School
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