Savannah Schwenneker
Winter Garden
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings over ten years of experience maintaining customer satisfaction and contributing to company success. Proficient in customer concerns, associate relations, payroll operations, P&L application, cash handling and high volume business management in stores operating over 50 million dollars in yearly revenue. Responsible for managing costs, invoices and vendor service for multiple venues to support operations throughout total store as well as department specific.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Publix Supermarkets
12.2020 - Current
- Served as Manager-In-Charge for total store operations in absence of Store Manager and Assistant Store Manager on daily and weekly basis.
- Managed a team of over 70 direct reports in the Customer Service Department while fostering a positive work environment focused on teamwork and collaboration.
- Achieved higher than corporate average Associate Survey rankings across three separate store locations.
- Oversaw weekly payroll processes for a total of 200 store employees across six departments.
- Increased team productivity by providing ongoing training and support to Customer Service representatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Conducted regular and timely performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Oversaw all supply and cash ordering as well as cleaning duties for store operations.
Assistant Customer Service Manager
Publix Supermarkets
03.2018 - 12.2020
- Coordinated staff schedules averaging 1500 hours weekly to maintain optimal coverage during peak service hours.
- Established clear communication channels between team members, fostering a collaborative work environment conducive to efficient problem solving.
- Oversaw and coordinated in store events and associate appreciation celebrations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Team Leader
Publix Supermarkets
12.2016 - 03.2018
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Managed a diverse pool of applicants, ensuring fair consideration and equal opportunity for all candidates.
- Maintained confidential files including personnel, medical and workers compensation.
Customer Service Staff
Publix Supermarkets
04.2016 - 12.2016
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Mentored junior cashiers and front service clerks in the proper handling of difficult situations, fostering a supportive work environment.
Education
Valencia College
Orlando, FLSkills
- Ability to Serve as Admin Coordinator for Upper Management
- Leadership and Talent Development/Acquisition
- Achieving Sale Goals and KPIs
- Schedule Coordination
- Training and Mentoring
- Strong Business Knowledge
- Payroll Management
- Conflict Resolution
- Team Leadership
- Customer Satisfaction
Certification
American Red Cross Adult/Infant CPR Certified with AED
Proficient in the applications of Microsoft Outlook, Word, Excel and PowerPoint
Timeline
Customer Service Manager
Publix Supermarkets
12.2020 - Current
Assistant Customer Service Manager
Publix Supermarkets
03.2018 - 12.2020
Customer Service Team Leader
Publix Supermarkets
12.2016 - 03.2018
Customer Service Staff
Publix Supermarkets
04.2016 - 12.2016
Valencia College