Savannah Simpson
Terrell,TX
Summary
Dynamic Patient Account Specialist with a proven track record at Emergicon, excelling in billing software utilization and customer relationship management. Demonstrated adaptability and effective conflict resolution skills while enhancing patient experiences and ensuring HIPAA compliance. Committed to accuracy and efficiency, consistently improving financial processes and fostering positive patient interactions.
Overview
7
7
years of professional experience
Work History
Patient Account Specialist
Emergicon
05.2023 - 11.2024
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Posted payments and processed refunds.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Reconciled statements with patient records.
- Utilized computer programs to create invoices, letters, and other documents.
- Supported a positive patient experience with empathetic communication during financial discussions, addressing concerns with professionalism and understanding.
- Responded to customer concerns and questions on daily basis.
Operations Manager
Raising Canes Chicken Fingers
03.2018 - 03.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Forney High School
Forney, TX05-2018
Skills
- Billing software utilization
- Customer relationship management
- Team leadership
- Conflict resolution
- HIPAA compliance
- Medical terminology
- Adaptability and flexibility
- Microsoft office
Timeline
Patient Account Specialist
Emergicon
05.2023 - 11.2024
Operations Manager
Raising Canes Chicken Fingers
03.2018 - 03.2022
High School Diploma -
Forney High School
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