Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Savannah Skeens

Athens,WV

Summary

Proven leader with extensive experience in staff management and customer satisfaction, notably at Evens Sweets. Skilled in team development and customer relations, I excel in optimizing operations and enhancing service quality. Achieved significant improvements in staff training and development, leading to increased efficiency and reduced discrepancies. Committed to fostering a positive work environment and delivering exceptional results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Evens Sweets
03.2024 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Supervisor

Jimmies Restaurant
02.2022 - 02.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.

Server/Cook Helper

Dolly's Diner
05.2018 - 09.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Staff Management
  • Staff Development
  • Staff Training
  • Good Judgment
  • Team Development
  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Honest and Dependable
  • Reliable and Responsible
  • Adaptable and Flexible
  • Cleaning and sanitizing
  • Team Collaboration
  • Active Listening

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.

Timeline

Assistant Manager

Evens Sweets
03.2024 - 05.2024

Supervisor

Jimmies Restaurant
02.2022 - 02.2024

Server/Cook Helper

Dolly's Diner
05.2018 - 09.2021

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Savannah Skeens