Savannah Smith

, Responsible for conducting online searches using available resources as well as reviewing reports from vendors and inhouse team for accuracy, creating client reports and invoicing orders.

• Utilized online resources such as land records, county assessors, tax records, civil case searches, etc. to establish a chain of title and all additional needed information per client requests affecting subject property.
• Maintained up to date knowledge of industry standards and state requirements and standards to provide accurate title products for properties throughout the country.
• Demonstrated adaptability by consistently adjusting to individual and new client requests and learning new tasks to meet client needs.
• Contributed to team success and client satisfaction by meeting or exceeding daily/weekly production and accuracy goals, regularly maintaining 97% accuracy or higher.
• Identified missing information or issues affecting title and communicated with vendors, in-house searchers and county offices to resolve by phone, email and mail.
• Created accurate and detailed typed reports of all findings, legal descriptions, and document information along with invoices and document packages for clients.

Responsible for sourcing items, creating and maintaining listings, corresponding with customers, packing and shipping items.

• Demonstrated ability to prioritize tasks in order to maintain customer support satisfaction, fast shipping times and number of listings available.
• Streamlined listing processing by finding and implementing online resources to increase number of listings and sales.
• Communicated with customers in a timely manner and resolved any issues to maintain a high level of customer satisfaction.

Responsible for placing outbound calls to selected households to recruit for participation in television/radio ratings surveys.

• Entered and verified existing customer data into the system during calls in order to maintain a high level of accuracy.
• Followed strict guidelines to ensure accurate and unbiased data collection.
• Maintained high conversion rate from participants by creating engagement and interest during calls.

Responsible for a variety of tasks to support daily operations.

• Managed company website and updated to maintain accurate listings of currently available houses and rental information.
• Answered and directed incoming calls and emails.
• Scanned and filed documents and entered any necessary data into systems.