Savannah Smith
Neptune Beach,FL
Summary
At Hoptinger Bier Garden & Sausage House, I excelled as a Managing Bartender, where my adept mixology skills and genuine customer engagement significantly boosted patron loyalty and sales. My leadership in training staff and managing inventory, coupled with a commitment to workplace safety and scheduling, ensured a vibrant, efficient service environment.
Overview
9
9
years of professional experience
Work History
Managing Bartender
Hoptinger Bier Garden & Sausage House
08.2015 - Current
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
- Assisted in developing innovative cocktail menus that attracted new patrons and increased overall sales.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Collaborated with management to create promotional events that drew in new customers and boosted revenue.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
- Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
- Cultivated an enjoyable atmosphere by curating appropriate music playlists that catered to various demographics visiting the establishment.
- Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed management opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Addressed customer complaints and inquiries to verify satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Bachelor Of Arts - Psychology
Keiser University
Fort Lauderdale, FLSkills
- Workplace Safety
- Scheduling Staff
- Task Delegation
- Liquor, beer, and wine knowledge
Timeline
Managing Bartender
Hoptinger Bier Garden & Sausage House
08.2015 - Current
Bachelor Of Arts - Psychology
Keiser University
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