Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Smithson

Norman,OK

Summary

As a highly motivated and results-driven professional, I bring a strong work ethic and a keen analytical mind to every role I undertake. With a diverse background in customer service and operations, I excel in managing complex tasks and making data-driven decisions. My ability to quickly adapt to new challenges, along with my attention to detail and commitment to excellence, has enabled me to consistently exceed expectations in fast-paced environments. Whether working independently or as part of a team, I am dedicated to delivering high-quality results and driving continuous improvement. Known for my problem-solving abilities, leadership skills, and strategic thinking, I am always focused on achieving both short-term goals and long-term success.

Overview

3
3
years of professional experience

Work History

Head Cashier

Lowes Home Improvment
08.2023 - Current
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.

Merchandising Associate

Coca Cola Bottling Co.
05.2022 - 08.2023
  • Improved product visibility by creating eye-catching merchandise displays.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.

Student Worker

OU Food Services
08.2022 - 05.2023
  • Worked in a team environment to maintain high levels of productivity.
  • Managed front register duties effectively, handling new orders to fellow coworkers and delivering positive customer service.
  • Operated and maintained machinery and equipment to manage functionality and performance.
  • Upheld campus safety standards through regular participation in training sessions and serving as an informed resource for fellow student workers.

Education

Bachelor's Degree - Criminology

University of Oklahoma
Norman, OK
05-2026

Skills

  • Customer service
  • Effective time management
  • Positive attitude
  • Cash management
  • Effective multi-tasking
  • Adaptability and dependability
  • Team leadership
  • Verbal/written communication

Timeline

Head Cashier

Lowes Home Improvment
08.2023 - Current

Student Worker

OU Food Services
08.2022 - 05.2023

Merchandising Associate

Coca Cola Bottling Co.
05.2022 - 08.2023

Bachelor's Degree - Criminology

University of Oklahoma

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