SAVANNAH SOLIZ

• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
• Increased shop revenue through effective upselling of additional services during the estimation process.
• Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
• Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
• Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
• Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
• Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
• Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.
• Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
• Assisted in training new estimators, sharing industry knowledge and best practices to optimize team performance.
• Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
• Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
• Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
• Followed up with customers to offer additional support and check resolution satisfaction.

• Estimate all drive-in appointments as well as “walk in” customers and complete repair plans
• Complete process review with customer
• Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations
• Check in vehicle upon drop of with customer
• Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
• Post repair plan documentation
• Provide post repair plan communication including all vehicle status updates
• Total loss administration
• Perform other related duties as assigned for the purpose of ensuring a world class customer service experience
• Final QC, including test drive
• Deliver vehicle to customer upon completion
• Comply with all safety rules, guidelines and standards
• Ability to effectively communicate with others – verbal and written
• Working estimating knowledge, including systems
• Strong sales orientation
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment

• Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
• Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
• Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
• Documented damage with photographs and detailed written descriptions.
• Helped customers obtain alternate transportation via rental car services.
• Used MITCHELL ULTRA MATE to calculate damages and claim values.
• Handled DRP account with AAA
• Knowledge of other insurance accounts well
• Ordered parts and supplies for shop as needed
• Constructed budgets and estimates ranging from $10,000.00 to $20,000.00 for Classic car restoration jobs where estimates had no data base for vehicles made in the 30's to 70"s and older