Savannah Stephatos
Sugarland,TX
Summary
Dynamic and service-oriented professional with a proven track record at Lakefield Veterinary Group and Uber, excelling in organization and time management. Enhanced client satisfaction through improved appointment systems and exceptional service quality. Skilled in data entry and customer relations, adept at managing high-volume calls and streamlining operations for efficiency.
Overview
6
6
years of professional experience
Work History
Receptionist
Lakefield Veterinary Group (Lake Olympia AH)
Missouri City, TX
11.2022 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
Uber Partner
Uber
Houston, TX
01.2019 - Current
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Accepted and processed fares.
- Delivered passengers to destinations safely and on time.
- Responded with ease to sudden changes in routes and schedules.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
Receptionist
Village Veterinary Clinic
Houston, TX
06.2021 - 06.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Associate Degree In Nursing - Pediatric Nursing
Houston Community College
Houston, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Service-oriented mindset
Timeline
Receptionist
Lakefield Veterinary Group (Lake Olympia AH)
11.2022 - Current
Receptionist
Village Veterinary Clinic
06.2021 - 06.2023
Uber Partner
Uber
01.2019 - Current
Associate Degree In Nursing - Pediatric Nursing
Houston Community College