Savannah Stevens
Des Plaines,IL
Summary
Collaborative and results-driven leader with dedication to partnering with colleagues to promote engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a head-on attitude. Committed to take on added responsibilities to meet team goals and improve moral.
Overview
6
6
years of professional experience
Work History
Campus Store Manager
Follett Higher Education Group
05.2023 - 04.2024
- Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout and advertising copy.
- Responsible for leading in-store course materials activities in collaboration with course materials leadership.
- Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget
- Review and approve store markups, markdowns, and write-offs within company guidelines.
- Ensure campus outreach and engagement.
- Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
Store Operations Manager
Ashley HomeStores
09.2022 - 04.2023
- Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Collaborated with other managers to develop cross-functional solutions for increased store performance.
- Created positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Store Manager
Sally Beauty Supply
02.2018 - 06.2022
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Coordinated employee schedules for optimum performance and shift coverage
- Set clear expectations for team performance, conducted periodic evaluations and implemented corrective actions
- Supported employee recruiting, onboarding and training on company policies, procedures and service standards
- Built strong reputation, quickly addressed customer concerns and gave back to community through charitable initiatives
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Managed inventory control, cash control of over $30k monthly and store opening and closing procedures.
Education
High School Diploma -
Maine West High School
Des Plaines, IL05.2016
Skills
- Bank and Safe Deposits
- Customer Service Management
- Employee Scheduling and Payroll Budgeting
- Google Drive
- Microsoft Office
- Multitasking and Organization
- Problem Solving and Resolution
- Relationship Building and Management
- Staff Management
- Verbal and Written Communication
- Business Leadership
- Department Oversight
Hobbies
- Baking/Cooking
- Playing Video Games
- Reading
- Research
- Writing
Timeline
Campus Store Manager
Follett Higher Education Group
05.2023 - 04.2024
Store Operations Manager
Ashley HomeStores
09.2022 - 04.2023
Store Manager
Sally Beauty Supply
02.2018 - 06.2022
High School Diploma -
Maine West High School