Savannah Taylor
Daytona Beach,FL
Summary
A customer-focused professional with years of experience in the hospitality and customer service industries. Possessing a strong work ethic, positive attitude, and a passion for meeting and exceeding both company and customer/guest expectations.
Overview
15
15
years of professional experience
Work History
Produce Clerk
Publix Grocery Store
04.2023 - Current
- Training other employees in the produce department
Assisting customers with produce purchases - Taking produce inventory
- Processing cut bar specialties
- Replenish stock and goods on display shelves throughout your shift
- Rotate products and goods according to the company’s standards
- Maintaining quality checks on produce product
- Following all cleaning and chemical safety standards
Lead Store Associate
ALDI Grocery Store
05.2021 - Current
- Monitored sales floor and merchandise displays, taking corrective action such as restocking or reorganizing products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Responsible for Admin tasks while Manager on Duty, such as opening and closing the store as a keyholder.
- Maintained tidy and organized store to comply with cleanliness standards. Trained to operate pallet jacks.
Quality Assurance Specialist
Bluegreen Vacations
12.2020 - 04.2021
- Typed customer contracts according to their specific timeshare purchase
- Walked customers through legal papers specific to their timeshare purchase
- Answer any questions customers have about their purchase before, after, or during the contract closing process
- Audit customer contracts after closing to ensure information is correct, accurate, and signed where need be
- Processing payment for customer timeshare purchases
Assistant Store Manager
Spirit Of Halloween
09.2020 - 11.2020
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Managed opening and closing procedures of the store
- Assisted with store merchandising setup and store breakdown procedures at the beginning and ending of season
- Provided customer service by addressing customer complaints, maintained displays according to planogram and answering customer questions
- Assigned daily tasks to associates to maintain the sales floor
Sales & Inventory Manager
Barnes & Noble Booksellers
03.2019 - 07.2020
- Led team of associates with daily productivity tasks and goals, providing coaching when necessary
- Achieved company merchandising standards and creatively implemented new methods of merchandising products
- Deliver and grow sales and other business metrics through optimizing presentation, zone maintenance, and customized merchandise selection
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Assigned with monitoring the sales floor, assigning daily tasks to associates, and ensuring all store projects are completed in a timely fashion
Manager
Hothead Burritos
07.2018 - 02.2019
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Developed and maintained positive working relationships with others to reach business goals
- Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner
- Maintained complete knowledge of restaurant menu, including daily specials
Cast Member
CP, Merchandise, The Walt Disney Company
01.2018 - 05.2018
- Ensured guest satisfaction by providing prompt, friendly, and knowledgeable services
- Worked as a team with leaders, coordinators, and coworkers to ensure multiple stores ran smoothly
- Consistently maintained the four keys basics (safety, courtesy, show, efficiency)
- Kept merchandise well stocked, within code, and handled carefully during packaging and/or shipping if required
Guest Service Representative
The Hotel Northampton
05.2017 - 01.2018
- Scheduled hotel reservations in person, over the phone, or online, with proper room rate quotations as set forth by management
- Performed Check-in and Check-out procedures according to hotel policies
- Generated all necessary reports and paperwork in neat and timely fashion
- Expediently reported all guest feedback to management
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Sandwich Artist
Subway
09.2015 - 05.2017
- Organized work areas to foster efficiency
- Communicated menu item information and offered suggestions to promote featured products
- Cleaned food preparation areas, tools, and equipment
- Trained team members to prepare sandwiches and other items according to instructions
Barista
Dunkin Donuts
12.2014 - 09.2015
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Constantly expanded personal knowledge of coffee styles and varieties
- Complied with standards for merchandising, stocking and storing product
- Cleaned counters, machines, utensils and seating areas daily
- Trained new team members with positive reinforcement and respectful, encouraging coaching
Assistant Manager
Cumberland Farms
03.2009 - 12.2014
- Provided prompt, efficient and courteous customer service
- Maintained a clean, organized and safe environment for employees with a consistent focus on the customer's experience
- Used appropriate contacts, protocols, and systems to report, document, escalate and resolve issues when required to achieve resolution
- Addressed and maintained any maintenance operational and equipment related issues including POS, back office Hardware/Software, Money Order, Lottery terminal, and all other store equipment issues
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Associates - Science
Holyoke Community College, Hampshire Regional High School
Holyoke, MA2020
High School Diploma -
Hampshire Regional High School
Westhampton, MA2009
Skills
- Skilled problem solver
- Proficient in cash management
- POS systems knowledge
- Exceptional communication skills
- Training development aptitude
- Exceptional time management skills
- Retail merchandising experience
- Positive and friendly
- Quick learner
Timeline
Produce Clerk
Publix Grocery Store
04.2023 - Current
Lead Store Associate
ALDI Grocery Store
05.2021 - Current
Quality Assurance Specialist
Bluegreen Vacations
12.2020 - 04.2021
Assistant Store Manager
Spirit Of Halloween
09.2020 - 11.2020
Sales & Inventory Manager
Barnes & Noble Booksellers
03.2019 - 07.2020
Manager
Hothead Burritos
07.2018 - 02.2019
Cast Member
CP, Merchandise, The Walt Disney Company
01.2018 - 05.2018
Guest Service Representative
The Hotel Northampton
05.2017 - 01.2018
Sandwich Artist
Subway
09.2015 - 05.2017
Barista
Dunkin Donuts
12.2014 - 09.2015
Assistant Manager
Cumberland Farms
03.2009 - 12.2014
Associates - Science
Holyoke Community College, Hampshire Regional High School
High School Diploma -
Hampshire Regional High School
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