Savannah Thomas
Southgate
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at Dairy Queen. Proven ability to enhance guest experiences through effective communication and conflict resolution. Skilled in regulatory compliance and clinical documentation, fostering collaboration to achieve operational excellence. Committed to training and mentoring staff for improved performance.
Overview
4
4
years of professional experience
Work History
Waitress
Jp's Waterfront
Gibraltar
05.2023 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Took orders accurately and communicated details to kitchen staff promptly.
- Managed multiple tables efficiently during peak service hours.
- Assisted in training new staff on restaurant policies and procedures.
- Handled cash and processed payments using POS systems effectively.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with team members to ensure smooth service operations.
- Resolved customer complaints quickly and professionally to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Manager
Dairy Queen
Southgate
06.2021 - 10.2023
- Trained and mentored staff on customer service and food preparation standards.
- Implemented health and safety protocols for food handling and sanitation.
- Managed inventory levels to maintain stock of essential supplies and ingredients.
- Conducted staff scheduling to optimize coverage during peak hours.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
Bachelor of Science - Nursing
Eastern Michigan University
Ypsilanti, MI08-2026
Associate of Science - Nursing
Henry Ford College
Dearborn, MI05-2026
High School Diploma -
Southgate Anderson High School
Southgate, MI06-2022
Skills
- Patient care
- Medication administration
- Clinical documentation
- Health assessment
- Team collaboration
- Regulatory compliance
Timeline
Waitress
Jp's Waterfront
05.2023 - Current
Manager
Dairy Queen
06.2021 - 10.2023
Bachelor of Science - Nursing
Eastern Michigan University
Associate of Science - Nursing
Henry Ford College
High School Diploma -
Southgate Anderson High School
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