Savannah Tillery
Nicholasville,KY
Summary
Dynamic and results-oriented professional with extensive experience in customer service and retail sales, notably with Kroger. Excelled in complaint resolution and POS system management, enhancing customer satisfaction and operational efficiency. Proven track record of developing empathetic client relationships and multitasking, achieving beyond set service standards. Skilled in de-escalation techniques and problem-solving, consistently delivering exceptional customer experiences.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kroger
11.2019 - Current
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promptly responded to 60+ inquiries and requests from prospective customers in a day.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in 7 checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
Retail Sales Associate
BoxLunch
03.2023 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped 50+ customers a day complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Maintained up-to-date knowledge of store sales, payment policies and security standards daily.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed up to 30 cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
West Jessamine High School
Nicholasville, KY05-2021
Skills
- Complaint resolution
- Account updating
- Clerical support
- POS systems expert
- De-escalation techniques
- Problem-solving
- Document control
- Multitasking and organization
Languages
English
Native or Bilingual
Timeline
Retail Sales Associate
BoxLunch
03.2023 - 06.2023
Customer Service Representative
Kroger
11.2019 - Current
High School Diploma -
West Jessamine High School
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