Savannah Townsend
Solomons,United States
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Business Assistant
Dental Care Of Prince Frederick
09.2023 - Current
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed correspondence letters, memos, and emails.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
Front Desk Representative
Planet Fitness
10.2021 - 02.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Entered and updated sensitive customer information during check-ins.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
03.2021 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Administrative Assistant
Chesapeake Ranch Water Company
06.2019 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Associate of Science - Business Administration
College of Southern Maryland
La Plata, MD07.2024
Skills
- Customer Service
- Calendar Management
- Bank Deposits
- Payment Processing
- Client Relationship Building
- Administrative Support
- Problem Solving
- Organizational Skills
- Decision Making
- Excel
- PowerPoint
- Microsoft Word
Timeline
Business Assistant
Dental Care Of Prince Frederick
09.2023 - Current
Front Desk Representative
Planet Fitness
10.2021 - 02.2023
Front Desk Receptionist
Holiday Inn Express Hotel Suites
03.2021 - 10.2021
Administrative Assistant
Chesapeake Ranch Water Company
06.2019 - 08.2020
Associate of Science - Business Administration
College of Southern Maryland
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