Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Travers

New Bern,NC

Summary

Accomplished leader with a proven track record at Conduent, adept in basic technical support and staff management. Excelled in boosting client retention through exceptional service, enhancing team productivity with innovative workflows. Skilled in complex problem-solving and fostering employee motivation, I bring a results-driven approach to meet and exceed employer expectations.

Overview

9
9
years of professional experience

Work History

Technical Support

Conduent
12.2023 - Current
  • Provided technical support to customers, resolving issues promptly and maintaining positive relationships.
  • Responded to telephone calls, emails and personnel requests for technical support from users.
  • Addressed customer concerns and provided technical support, ensuring optimal product performance and usage.
  • Boosted client retention by consistently delivering exceptional Tier 1 technical support services.
  • Provided technical support to engineering teams, facilitating effective communication between departments.
  • Provided technical support to customers, resolving complex issues in a timely manner.

Supervisor

Royal Farms
05.2023 - 09.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Assistant Manager

Dollar General
03.2022 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Supervisor

Sheetz
01.2018 - 12.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Sales Associate

Sweet Creations
01.2016 - 12.2018
  • Organized and maintained the store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business

Education

Associate in Human Resources - Human Resources

Central Carolina Community College
Sanford, NC

Skills

  • Basic technical support
  • Training and mentoring
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Team Leadership
  • Time Management
  • Verbal and written communication

Timeline

Technical Support

Conduent
12.2023 - Current

Supervisor

Royal Farms
05.2023 - 09.2023

Assistant Manager

Dollar General
03.2022 - 10.2022

Supervisor

Sheetz
01.2018 - 12.2020

Sales Associate

Sweet Creations
01.2016 - 12.2018

Associate in Human Resources - Human Resources

Central Carolina Community College

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Savannah Travers