Summary
Overview
Work History
Skills
References
Timeline
Generic

Savannah Valdez

Fresno,CA

Summary

Friendly receptionist dedicated to offering exceptional assistance to team members and patients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities and excellent customer service skills.

Overview

7
7
years of professional experience

Work History

Receptionist

Allure Medical Spa
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, and scanning documents.

Customer Service Representative

I Life And Health Insurance Services
08.2018 - 05.2023
  • Managed several calls at once
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Answered constant flow of customer calls with minimal wait times.

Food Service Worker

Baskin Robbins Ice Cream
03.2017 - 08.2018
  • Enhanced customer satisfaction by maintaining clean and organized dining area.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Skills

  • File Management
  • Scheduling
  • Data Entry
  • Multi-line telephone operation
  • Customer and client relations
  • Schedule Management
  • Typing Speed
  • CRM Software
  • Billing and Invoicing

References

Kimberly Zepeda-Former manager

I Life and Health

559-898-1679

Timeline

Receptionist

Allure Medical Spa
11.2023 - Current

Customer Service Representative

I Life And Health Insurance Services
08.2018 - 05.2023

Food Service Worker

Baskin Robbins Ice Cream
03.2017 - 08.2018

Similar Profiles

CREATE PROFILE
Savannah Valdez