Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Van

Canoga Park,CA

Summary

My name is Savannah Van. I’m currently working at blk. Beverages as the Social Media Manager, and Partnerships Manager. I really wear many hats at this company and can confidently say I have been a vital part of their growth. I am looking for more opportunities that promise growth. I am a very happy go lucky person with a positive outlook, but realistic and logical when I need to be. I'm great at making the best out of any situation. I work well as a collaborator and communication is one of my biggest assets. I like to get things done as soon as possible and don't put things off. I have worked with multiple different types of companies doing many different things, but I am a creative at heart and want to be inspired by / help inspire the companies I’m working for.

Creative Social Media Manager with proven record of success in building brand awareness, increasing followers and partnering with top influencers through cohesive digital strategy. Develops vision and achieves objectives through execution of integrated plans.

Overview

6
6
years of professional experience

Work History

Social Media Manager /Strategic Partnerships Manager

blk. Beverages
Calabasas, CA
03.2022 - Current
  • Developed and implemented successful social media campaigns to support company objectives.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Managed the daily operations of all assigned social media accounts.
  • Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
  • Collaborated with other departments to ensure brand consistency across all channels.
  • Researched industry trends and competitors' activities to develop new ideas for content creation.
  • Monitored customer comments on various social media channels and responded in a timely manner.
  • Assisted in developing strategies for increasing followership and engagement rates.
  • Provided training and guidance to team members on best practices for utilizing social media tools.
  • Optimized posts for SEO purposes by researching relevant keywords and hashtags.
  • Ensured compliance with company policies when publishing content online.
  • Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
  • Coordinated with external vendors or agencies to produce high quality visuals or videos.
  • Designed promotional materials using graphic design software applications.
  • Organized events or webinars related to the company's products or services.
  • Participated in brainstorming sessions with other professionals to generate innovative ideas.
  • Identified potential opportunities for collaborations between the company and other organizations.
  • Reviewed analytics data regularly to identify areas of improvement in our campaigns.
  • Recommended changes in processes or procedures based on feedback from customers or colleagues.
  • Used editing and graphic design tools to create content and visuals for social channels.
  • Created social media strategies to increase sales and brand awareness across multiple platforms.
  • Tracked social media metrics to determine audience growth rate, volume and reach.
  • Engaged with and responded to online audience through relevant comments.
  • Developed and implemented strategic social media marketing plans.
  • Prepared monthly calendar to manage online content across multiple platforms.
  • Contributed ideas during strategic and conceptual brainstorming sessions.
  • Analyzed market data to determine ways to reach target audience or intended segments.
  • Collaborated with public figures, companies and press to boost and enhance brand on social media.
  • Identified target audience and developed optimized communication plans to engage and interest individuals.
  • Built and maintained corporate image, brand and identity.
  • Produced films and other video products, regulating distribution and operating film library.
  • Managed team personnel, budget and schedule to handle demanding PR requirements.

Head of Marketing

Tantra Labs Inc.
City Of Los Angeles, CA
01.2019 - 01.2022
  • Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
  • Devised and managed creative plans for company branding and product launches.
  • Developed new initiatives and partnerships with business and community leaders to reach business objectives.
  • Directed development and implementation of business and product marketing campaigns.
  • Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.

Head of Design

Shop So Salty
City Of Los Angeles, CA
04.2018 - 01.2019
  • Negotiated with vendors and suppliers to achieve cost-effective, quality support on projects.
  • Supervised photoshoots to verify completion of quality deliverables.
  • Approved art layouts, copy design, and illustrative work for publication.
  • Enforced adherence to client specifications, budget constraints and timelines.
  • Conferred successfully with clients, departments and other stakeholders to complete projects.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Social Media Manager

Abbey Jane music
Van Nuys, CA
10.2021 - Current
  • Developed and implemented strategic social media marketing plans.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Aligned visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
  • Utilized Twitter and Facebook to promote products, services and content.
  • Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Supported sales process by engaging appropriately when responding to online audience inquires and posted comments.
  • Managed team personnel, budget and schedule to handle demanding PR requirements.

Business Assistant

Pedram Hasid
Los, CA
01.2019 - 02.2021
  • Greeted visitors and answered phone calls to provide assistance and general information.
  • Maintained customer database by entering and updating contact information.
  • Answered phones and transferred callers to relevant departments and staff members.
  • Managed productivity with well-coordinated scheduling, task prioritization and process streamlining.
  • Created and maintained filing systems by organizing and adding files.
  • Performed bookkeeping and completed bank deposits to assist with financial management and recordkeeping.
  • Created reports, spreadsheets and other documentation using [Software] system.
  • Entered invoice and payment information into database, maintaining strict security protocols to minimize unauthorized party access.
  • Responded to routine customer and vendor inquiries or forwarded complex requests to supervisor for further assistance.
  • Collected, sorted and distributed mail to deliver to appropriate office staff, and sent outgoing mail.
  • Updated information on organization website and managed social media accounts by creating posts and interacting with followers.
  • Managed supply inventory and purchased office supplies when running low.
  • Maintained consistent communication with internal and external stakeholders through email, phone and in-person discussions.
  • Organized and sorted incoming mail, placing into appropriate bins for departmental distribution.

Customer Service Representative

ArtNet
City Of Los Angeles, CA
01.2019 - 08.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer Service Associate

Tantra Labs Inc
City Of Los Angeles, CA
01.2020 - 01.2022
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Reviewed account and service histories to identify trends and issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.

Education

GED -

Sunlight Home Schooling
Canoga Park
06.2013

Skills

  • Progress tracking
  • Brand development and awareness
  • Content generation and asset management
  • Online marketing and advertising
  • Lead generation
  • Strategic networking
  • Communications leadership
  • Portfolio growth
  • Working collaboratively
  • Supervision
  • Customer service
  • Planning
  • Product Marketing
  • Advertising Campaigns
  • Marketing Analytics
  • Creative Direction
  • Marketing Plan Development
  • Campaign Planning
  • Social Media Engagement
  • Competitive Analysis
  • Go-To-Market Strategy Development
  • Media Relations
  • Digital Advertising
  • App Marketing
  • Partnership Development
  • Marketing Plans
  • Branding
  • Event Planning
  • Quality Leadership
  • Strategic Marketing
  • Special Events Planning
  • Enthusiastic Team Player
  • Social Media
  • Training and Mentoring

Timeline

Social Media Manager /Strategic Partnerships Manager

blk. Beverages
03.2022 - Current

Social Media Manager

Abbey Jane music
10.2021 - Current

Customer Service Associate

Tantra Labs Inc
01.2020 - 01.2022

Head of Marketing

Tantra Labs Inc.
01.2019 - 01.2022

Business Assistant

Pedram Hasid
01.2019 - 02.2021

Customer Service Representative

ArtNet
01.2019 - 08.2021

Head of Design

Shop So Salty
04.2018 - 01.2019

GED -

Sunlight Home Schooling

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