Accomplished and results-driven professional with a proven track record of enhancing operational efficiency and customer satisfaction. At Regents La Jolla, I successfully elevated occupancy rates and fostered community engagement through innovative marketing and strategic financial management. With in-depth comprehension of OneSite, KnockCRM, Microsoft and Google applications, alongside Greystar training in Yardi and various other certifications, I bring a deep understanding of the rental market and exceptional customer service skills. My leadership in overseeing financial management, marketing initiatives, and social media strategies has consistently driven property management success and elevated team performance. My dedication to excellence ensures that both operational and team goals are not only met but exceeded.
- Orchestrated seamless move-ins and move-outs, effectively minimizing vacancy periods and optimizing occupancy rates in a high-demand, 350-unit luxury property.
- Managed social media and marketing for property events, effectively increasing resident retention, fostering community bonding, and driving engagement through targeted campaigns for open houses, prospect events, and resident activities.
- Elevated resident retention rates by consistently delivering exceptional customer service and proactively addressing tenant concerns.
- Supported property managers in budget planning and financial reporting, ensuring data-driven decision-making and contributing to the financial health of the property.
- Crafted compelling marketing materials that highlighted unique property features, driving increased interest and attracting high-caliber tenants.
- Enhanced the property’s reputation through strategic outreach and active engagement within the local community, positioning the property as a top-choice residence.
- Contributed innovative solutions during team meetings, leading to significant improvements in operational efficiency and property management practices.
- Maintained meticulous documentation of tenant correspondence, facilitating clear and efficient communication among team members and ensuring swift resolution of tenant issues.
- Monitored property aesthetics and functionality, coordinating with maintenance teams to address issues promptly and uphold the property’s luxurious standards.
- Organized and hosted community events, fostering a vibrant and positive living environment that strengthened tenant relationships and community ties.
-Maintained financial integrity by tracking daily sales, reconciling transactions, managing invoicing, and ensuring accurate financial records and reporting.
- Drove revenue growth through optimized table turnover, enhanced menu offerings, and innovative service standards, boosting profitability and customer satisfaction.
- Led talent acquisition and development by recruiting, training, and supervising staff, building a high-performing team aligned with operational and financial goals.
- Streamlined operations to enhance efficiency, consistency, and quality, directly contributing to financial stability and customer loyalty.
- Optimized inventory management to reduce waste, control costs, and maintain accurate stock levels, supporting financial planning.
- Managed statement accounts to ensure timely and accurate reconciliation, supporting overall financial health.
- Fostered a positive work environment through conflict resolution and team-building, enhancing morale and overall performance.
- Ensured compliance with health regulations through staff training and facility inspections, preventing financial penalties and maintaining standards.
- Provided effective training and support for new cashiers, helping to improve team performance and customer service.
- Skillfully resolved customer issues, focusing on creating positive outcomes and maintaining customer loyalty.
- Handled payment processing with care, ensuring accuracy in cash, credit, debit, and check transactions.
- Assisted in managing daily store operations, including opening, closing, and shift transitions, while maintaining accurate financial records.
Google Certifications | October 2023 - Current
- Data Analytics and Applied Analysis
- Customer Service Excellence & Retention
- Lease Negotiation & Contract Management
- Tenant Relations
- Sales & Marketing Management
- Account Management & Servicing
- Team Leadership & Staff Training
- Conflict Resolution
- Software Proficiency: OneSite, KnockCRM, Google applications, Microsoft Office Suite
- Budgeting & Financial Forecasting
- Communication Skills
"Absolutely phenomenal community and move-in experience. The staff were extremely welcoming, friendly, and helpful. Special shout out to Justin, Faith, and Savannah! The maintenance crew is outstanding and performs exceptionally fast fixes. The community itself is gorgeous, very well maintained, and in a premier location. 10/10 experience!"
"Good morning, I am new to the area. I have been to your leasing office several times in hopes of finding a beautiful rental and having some of my questions answered. I have spoken with different agents- each with unique personalities. Savannah ultimately showed me a beautiful fourth floor apartment and has been more than accommodating to me. It was such a pleasure to work with her. What a find! ... kind enough to go out of her way and find time in her busy schedule to show us around. She was helpful, friendly, enthusiastic, intelligent and knowledgeable. Kudos to you for hiring two women of their character to represent the Regents."