Savannah Viner
Boise,ID
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
3
3
years of professional experience
Work History
Cheerleading Coach
National Cheerleaders Association
05.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Helped teams meet goals during camps
- Provided professional insight to teams about how they can improve their skills
ACE Trainer
TopGolf
11.2021 - Current
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Guest Service Associate
TopGolf
07.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
Cheerleading Coach
Liberty Youth Cheerleading
07.2020 - 11.2023
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Taught range of sport-specific skills with optimal safety standards.
Summer Camp Counselor
Empire Athletics
07.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Education
Bachelor of Arts - Marketing
Boise State University
Boise, ID05.2027
Skills
- Critical Thinking
- Verbal and Written Communication
- Screening Processes
- Employee Mentoring
- Coordinate Events
- Flexible and Adaptable
- Data Entry
Timeline
Summer Camp Counselor
Empire Athletics
07.2023 - 08.2023
Cheerleading Coach
National Cheerleaders Association
05.2023 - Current
ACE Trainer
TopGolf
11.2021 - Current
Guest Service Associate
TopGolf
07.2021 - Current
Cheerleading Coach
Liberty Youth Cheerleading
07.2020 - 11.2023
Bachelor of Arts - Marketing
Boise State University
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