Savannah Voorhies

• Assisted veterinarians in clinical procedures and patient care, ensuring high standards of animal welfare.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Cleaned, sterilized and maintained surgical instruments and equipment.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Monitored anesthesia during surgical procedures, ensuring safety and effective recovery for all patients.
• Collected patient biopsies and blood samples for laboratory analysis.
• Collected and prepared specimens and samples for outside laboratory analysis.
• Monitored vital signs and provided nursing care for animals.
• Administered injections, oral medications and topically applied medications prescribed by veterinarian.
• Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
• Restrained animals for examination and treatment.
• Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
• Educated clients on post-surgical care and nutrition.
• Groomed and bathed animals to maintain hygiene and appearance.
• Educated pet owners on health care practices and preventive measures, enhancing client engagement and compliance
• Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.

I also have experience as a customer service representative at this job as well, which included:

• Managed cash handling procedures efficiently, ensuring accurate transactions.
• Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
• Identified and resolved discrepancies and errors in customer accounts.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
• Educated customers on services and promotions to drive sales and engagement.
• Managed cash handling procedures efficiently, ensuring accurate transactions.
• Collaborated with team members to streamline operations and improve service delivery.
• Trained new staff on customer service protocols and operational procedures.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.