Savannah Watson
Haltom City,TX
Summary
Results-driven leader in branch operations and compliance management, overseeing AAA Texas Direct Sales Unit to ensure policy adherence and service standards. Managed a team of over 100 agents, collaborating with senior management on process improvements that boosted operational efficiency. Developed a leadership program to cultivate future leaders, enhancing agent retention and performance while achieving sales goals through strategic coaching.
Overview
11
11
years of professional experience
Work History
Insurance Business Manager
AAA Texas
Coppell, Texas
05.2022 - Current
- Actively recruited new talent and maintained staff retention goal through fostering a positive work environment and maintained agent development
- Led multiple special projects in collaboration with Vice President and executive team to drive organizational initiatives
- Developed a leadership development program from start to develop future leaders throughout 5 of our markets- including Hawaii, Texas DSU/OLB, Ohio, Missouri
- Led our Life Shared Commission Pilot, achieved 97% of our 120 agent unit to be fully life licensed before set deadline
- Managed AAA Texas branch operations and daily workflows for 100+ agents and 15 direct reports, ensuring smooth operational execution
- Monitored compliance with AAA Texas policies, specifically maintaining a survival rate of 85% auto production for 2 consecutive quarters beating a 72.9% goal
- Collaborated with executive team to develop and roll out a new compensation plan for our Texas and Hawaii markets
- Developed and implemented policies and procedures that enhanced operational efficiency across the unit
Sales Agent
AAA Texas
Coppell
02.2021 - 05.2022
- Promoted AAA Texas products during inbound and outbound calls.
- Guided team members on sales scripts and service standards.
- Continuously met sales goals via strategic prospecting while maintaining agent of the month consistently
Sales Agent
AAA Southern California
Camarillo, California
01.2016 - 02.2021
- President Elite Agent, Top 3% of company in sales maintaining policy accuracy
- Drove sales through development of successful promotional strategies and product placement.
- Negotiated deals and handled complaints or objections.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Ensured compliance with company policies and procedures at all times.
Skills
- Branch management
- Compliance management
- Performance reporting
- Strategic planning
- Business development
- Team leadership
- Sales production goal oriented
- Coaching and mentoring
Accomplishments
- IBM of The Year 2025
- Consistent Top IBM of Month
- Leadership Development Program Creator and Liaison
- President Elite Agent 2019
- Rookie Agent of The Year 2018
Timeline
Insurance Business Manager
AAA Texas
05.2022 - Current
Sales Agent
AAA Texas
02.2021 - 05.2022
Sales Agent
AAA Southern California
01.2016 - 02.2021