SAVANNAH WHALEY

• Manage and support all radiology clinical applications and systems, ensuring optimal performance across imaging, workflow, and reporting environments.

• Lead training for radiologists, technologists, and clinical staff on radiology systems, applications, and troubleshooting best practices.

• Collaborate with IT and clinical leadership to implement system upgrades, integrations, and enhancements while maintaining data integrity.

• Lead multiple radiology system implementations and upgrades, including testing, validation, go-live support, and post-implementation optimization.

• Provide advanced technical support to end users, resolving access, functionality, and workflow issues across radiology applications.

• Monitor and troubleshoot all radiology systems, servers, and network connectivity to ensure consistent performance and availability.

• Implement and maintain backup and recovery strategies for radiology systems and imaging data to ensure continuity of patient care.

• Serve as the primary radiology systems subject-matter expert, contributing guidance to departmental meetings and operational initiatives.

• Manage vendor relationships to ensure timely resolution of technical issues and successful system enhancements.

• Facilitate communication between radiologists, technologists, IT teams, and referring providers regarding system workflows, image access, and technical concerns.

• Improve radiology system efficiency by streamlining workflows, optimizing storage utilization, and ensuring reliable data transfer.

• Support budget planning efforts by forecasting radiology technology needs based on utilization, growth, and operational demands.

• Ensure seamless integration of new radiology technologies into the existing enterprise environment to support evolving clinical requirements.

• Maintain current knowledge of radiology informatics standards, industry trends, and best practices to support long-term system performance and compliance.

• Evaluate imaging studies for technical quality and system accuracy to support diagnostic excellence.

• Support radiologist by configuring and optimizing hanging protocols, exam templates, and workstation functionality to enhance reading, efficiency and accuracy.

• Provide remote, maintenance, configuration, and troubleshooting of home radiologist workstation, ensuring secure VPN connectivity and optimal functionality.

• Author and manage mammography patient correspondence, including MQSA compliant letters, breast notifications, and lung cancer screening follow up letter ensuring accurate patient communication and regulatory compliance.

• Oversee enterprisewide modality worklist connectivity, and DICOM send processes across the hospital and all connected facilities.

• Assess and streamline PACS work flows for independent radiologists to improve reading efficiency and turnaround time.
• Customize hanging protocols based on subspecialty, modality, and physician preferences to optimize image presentation.
• Optimize radiologist workstation performance and functionality, including viewer configuration, layout, and usability enhancements.
• Provide remote support and optimization services to ensure sustained performance and usability improvements.
• Work with their IT in troubleshooting network issues and DICOM transfer.
• Provide on site support to design, set up, and configure radiologist workstations to align with individual workflow and diagnostic preferences.

• Implements system upgrades and enhancements to improve work efficiency and user experience.
• Conducts training of staff in NovaRad, Three Palms Mammogram Software, CPSI, vRad, VitalEngine, Vidistar, and Fluency for Imaging on usage and best practices.
• Works closely with radiologist, radiology staff, and ordering physicians to ensure seamless communication between PACS, RIS, and transcription services.
• Successfully facilitates communication between cross functional teams as well as organizing and assisting in updates of software and applications.
• Responsible for maintenance of all modality tunnels and creation of new modality destinations.
• Collaborates with the IT team to troubleshoot technical issues and optimize system performance.
• Provides maintenance to all workstations and systems in relationship to the PACS system, including image servers.
• Performs administrative tasks such as attending budget, IT, Joint Commission, Radiation Safety, admitting, and ER committee meetings.
• Educates and updates the director on departmental information.
• Regularly assist in departmental interviews and the hiring process of applicants.
• Manages critical findings, turnaround times, and discrepancies elevating quality control standards in radiologic reporting.

• Expertly operates GE Revolution EVO and Lightspeed VCT 64-slice scanners, ensuring precise imaging for accurate diagnoses and treatment planning.
• Optimize department workflow through strategic exam prioritization and efficient time management across all shifts, boosting operational effectiveness.
• Meticulously verify physician orders, administer contrast agents per protocol, and communicate procedures to patients, maintaining highest standards of care.
• Ensures the compliance of the department procedures and policies, including HIPAA regulations and data security for protected health information.
• Administers contrast mediums or agents, as required, under the direction on a physician.
• Assists in training appropriate staff and students on proper procedures and equipment.
• Routinely start peripheral IVs.
• Contributes to team excellence by training staff and students on advanced radiographic procedures and equipment operation.

• Ensure patient safety and comfort, enhancing image quality and patient experience.
• Conduct PET scans for oncology patients, ensuring precise imaging for diagnosis and treatment.
• Educate patients on PET scan procedures, addressing concerns and questions effectively.
• Provide intravenous access for radiopharmaceutical drugs, ensuring accurate administration.
• Fosters a compassionate environment during PET scans, alleviating patient anxiety and ensuring a positive experience throughout the imaging process.

• Assisted pharmacists in preparing and dispensing over 100 prescriptions daily, ensuring accuracy and efficiency.
• Processed prescriptions with precision, enhancing patient safety and timely medication delivery.
• Managed inventory and ordered medications, maintaining optimal stock levels to meet patient needs.
• Communicated with prescribers to verify dosages and refill authorizations, ensuring accurate patient information.
• Oversaw cash/credit transactions and insurance billing, guaranteeing a smooth customer experience and financial accuracy.