Savannah Whitfield
Chicago,IL
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries while utilizing luxury language. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Boutique hotel setting.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Gracious Front Desk Agent with undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks. Adept at scheduling and administrative work.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Trump International Hotel & Tower
07.2023 - Current
- Handled sensitive resident information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from residents.
- Resolved residents complaints promptly, fostering an atmosphere of understanding and goodwill.
- Exceeded residents expectations regularly by anticipating needs, promptly addressing concerns, and proactively offering assistance to ensure a memorable visit.
- Upheld brand standards consistently while representing the hotel professionally in all interactions with residents, guests and colleagues alike.
- Collaborated with other departments to provide seamless coordination of services for events and conferences held at the hotel.
- Supported office staff and operational requirements with administrative tasks.
- Notified manager of incidents and potential incidents relating to residents and staff for swift action.
- Greeted and interacted with residents to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Agent
21c Museum Hotels
08.2021 - 10.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Assisted at front desk when and handled purchases at gift shop.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees and payments.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Answered customer telephone calls promptly and appropriately handled needs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
PBX Hotel Operator
Westgate Vacation Villas Resort & Spa
04.2021 - 08.2021
- Created and maintained company phone directory with current extensions and staff information.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained accurate records of calls placed and received.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Maintained up-to-date knowledge of emergency call procedures.
- Collected personal information from customers to accurately document requests.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Assisted over Number customers daily by answering questions and transferring to appropriate departments.
Security Guard
Allied Universal Security Services
11.2020 - 04.2021
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Identified violators and escorted departing personnel to guard against theft of property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Permitted entry with escort for approved persons into secure locations.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Patient Care Technician
DaVita
04.2020 - 11.2020
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Endodontic Dental Assistant
Bucktown Endodontics
04.2018 - 01.2019
Cashier
Chipotle Grill
03.2016 - 12.2016
- Tallied cash drawer at beginning and end of each work shift.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reviewed new promotions and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on sales software system operation.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Cashier
Walgreens
03.2015 - 01.2016
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Collected and authorized payments of guests.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Created price tags and merchandise signs.
- Greeted customers entering store and responded promptly to customer needs.
- Reviewed new promotions and monitored price changes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School -
Sarah E Goode Stem Academy
02.2017
Skills
- Conflict Resolution
- Registration Processing
- Automated Telephone Systems
- Decision-Making Abilities
- Registration
- Luxury language
- Providing Information
- Room assignments
- Lobby auditing
- Office management
- Cash Handling
- Problem-solving skills
- Guest services
- Team Building
- Training and mentoring
- Time management
- Administrative support
Timeline
Front Desk Agent
Trump International Hotel & Tower
07.2023 - Current
Front Desk Agent
21c Museum Hotels
08.2021 - 10.2022
PBX Hotel Operator
Westgate Vacation Villas Resort & Spa
04.2021 - 08.2021
Security Guard
Allied Universal Security Services
11.2020 - 04.2021
Patient Care Technician
DaVita
04.2020 - 11.2020
Endodontic Dental Assistant
Bucktown Endodontics
04.2018 - 01.2019
Cashier
Chipotle Grill
03.2016 - 12.2016
Cashier
Walgreens
03.2015 - 01.2016
High School -
Sarah E Goode Stem Academy
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