Savannah Wilkes
Lewisville,TX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Knowledgeable and dedicated customer service professional with extensive experience in service center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Service Advisor
Sandy Sansing Ford
04.2021 - 12.2023
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
John Lee Nissan
03.2018 - 03.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Server
O'Charley's
08.2016 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
MASCARAS
12.2006 - 01.2008
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
CERTIFED MEDICAL ASSISTANT - Nursing Assistance
SANFORD-BROWN COLLEGE
Jacksonville, FL05.2012
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Attention to Detail
- Excellent Communication
- Service Estimates
- Team player mentality
- Service Recommendations
- Handling Customer Complaints
- Price Quoting
- Goal-oriented mindset
- Customer Retention
Timeline
Service Advisor
Sandy Sansing Ford
04.2021 - 12.2023
Service Advisor
John Lee Nissan
03.2018 - 03.2021
Server
O'Charley's
08.2016 - 02.2018
Bartender
MASCARAS
12.2006 - 01.2008
CERTIFED MEDICAL ASSISTANT - Nursing Assistance
SANFORD-BROWN COLLEGE
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