Savannah Williams
Vancouver,Washington
Summary
Dynamic professional with a proven track record at Wells Fargo, excelling in customer service and problem-solving. Skilled in admissions processes and child development, demonstrating a strong work ethic and exceptional teamwork abilities. Achieved significant improvements in customer satisfaction and employee training effectiveness, showcasing multitasking abilities and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Admissions Office Assistant
Clark College
02.2023 - Current
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted with onboarding of new employees.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Developed interpersonal skills through daily interactions with colleagues from diverse backgrounds.
- Sorted, organized, and maintained files.
- Showcased adaptability when assigned new responsibilities or asked to assist other departments as needed.
- Supported daily operations, contributing to a well-organized and efficient work environment.
- Input data into spreadsheets and databases.
City Letter Carrier
United States Post Office
03.2018 - 12.2019
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
Phone Banker
Wells Fargo
02.2017 - 02.2018
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Built strong rapport with customers through empathetic listening skills, understanding their unique situations, and providing tailored assistance accordingly.
Research and Redemption Associate
Wells Fargo
08.2017 - 01.2018
- Demonstrated empathy towards customers by actively listening to their concerns, exploring all possible avenues for resolution and providing clear explanations on the steps taken in each case.
- Collaborated with various departments to identify root causes of complaints and develop effective solutions.
- Improved company reputation by providing exceptional customer service during the complaint resolution process.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Lead Toddler Teacher
Kids World Inc
05.2015 - 12.2016
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
Associate of Arts - Sociology
Clark College
Vancouver, WA04-2025
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Observation and Assessment
- Child Development
- Active listener
- Strong Work Ethic
Timeline
Admissions Office Assistant
Clark College
02.2023 - Current
City Letter Carrier
United States Post Office
03.2018 - 12.2019
Research and Redemption Associate
Wells Fargo
08.2017 - 01.2018
Phone Banker
Wells Fargo
02.2017 - 02.2018
Lead Toddler Teacher
Kids World Inc
05.2015 - 12.2016
Associate of Arts - Sociology
Clark College
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