Savannah Wilson
Shelby,NC
Summary
Proven to enhance customer satisfaction and team productivity at Lafayette Street Grill and Pub, I excel in time management and exceptional customer service. My ability to adapt and learn, coupled with a knack for maintaining high cleanliness standards, resulted in increased repeat business and efficient operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Line Cook
Depot Cafe
07.2023 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Kitchen Manager
Lafayette Street Grill And Pub
07.2022 - 07.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Server
Pleasant City Wood Fired Grille
04.2018 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Associate of Arts - Art Education
Cleveland Community College
Shelby, NC05.2025
High School Diploma -
Burns High School
Lawndale, NC07.2016
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Cleaning and organization
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Inventory Management
Timeline
Line Cook
Depot Cafe
07.2023 - Current
Kitchen Manager
Lafayette Street Grill And Pub
07.2022 - 07.2023
Server
Pleasant City Wood Fired Grille
04.2018 - 07.2022
Associate of Arts - Art Education
Cleveland Community College
High School Diploma -
Burns High School
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