Savannah Wilson
Orlando,United States
Summary
Self-motivated individual with solid customer service skills. Excellent written and oral communication. Organization and time management. Basic computer skills, spreadsheets, word processors, and content management systems. Ability to remain calm under pressure. Motivated to continue to learn and grow while being a part of a team. Tackles and learns new tasks with ease. Establishes effective working relationships with others.
Overview
4
4
years of professional experience
Work History
Medical Records and Intake Specialist
Behavior 180
06.2023 - 03.2024
- Managed and maintained medical records for 120 patients in accordance with HIPAA regulations and departmental policies
- Reviewed and processed medical records requests, ensuring accuracy and confidentiality
- Collaborated with healthcare providers to ensure completeness and accuracy of medical documentation
- Utilized electronic health record (EHR) systems to input and retrieve patient information efficiently
- Responded to inquiries from patients, healthcare providers, and regulatory agencies regarding medical records.
Optician
Optical Outlets
09.2021 - 01.2024
- Provided exceptional optical services to patients, including frame selection, lens fitting, and adjustments
- Conducted thorough vision assessments and assisted patients in choosing appropriate eyewear to meet their visual needs
- Ensured accurate prescription fulfillment and maintained detailed patient records
- Collaborated with optometrists and ophthalmologists to coordinate patient care and address specific vision concerns
- Manage all aspects of insurance, including verification, and billing
- Measured customers’ eye features, including temple length, vertex distance, and pupillary distance
- Provided I and R Training to clients transitioning to contact lenses
- Recorded customer prescriptions, orders, and payment information.
Greeter/Customer Care Rep
Andretti
04.2021 - 08.2021
- Greeted all customers pleasantly and with courtesy
- Provided information to all visitors regarding sales/promotions
- Provided exceptional customer service in a high volume entertainment venue, ensuring a memorable experience for all visitors
- Provided advice or direction to customers by answering all customer inquiries
- Managed guest flow and assisted with tracking the number of guests within the day, ensuring optimal capacity and smooth guest experience
- Analyze customer requirements and help them find the best solution by directing them to the appropriate department
- Provide an optimal level of customer services and maintain professionalism to resolve all customer issues
- Completed administrative tasks as needed daily.
Quality Assurance
IMEX
06.2020 - 04.2021
- Assisted management with the improvement of customer service operations
- Completed written reports and summaries regarding the quality and compliance of customer service calls across a diverse group of companies
- Provided overall ratings of employee interactions with customers through quality review while maintaining an efficient tracking system.
Cashier
Zaxby's
11.2019 - 05.2020
- Provided and maintained excellent daily customer service through fast and friendly interactions
- Knowledge of protocols, procedures, and practices
- Maintained accurate records of all cash while utilizing appropriate money handling skills
- Worked well with team members to complete daily assignments and tasks to achieve team targeted goals
- Knowledge of Zaxby’s operations, market conditions, and trends.
Education
No Degree - Biology
Valencia College
Orlando, FLScholar & Merit Diploma -
Colonial High School
05.2020
Skills
- Telecommunications
- Communications
- Stress Tolerance
- Teamwork
- Customer Service
- Problem Solving
- Active Listening
- Critical Thinking Skills
- Compassionate communication
- Data Entry
Special Hiring Authority
Department of Veteran Affairs
Citizenship
United States
Timeline
Medical Records and Intake Specialist
Behavior 180
06.2023 - 03.2024
Optician
Optical Outlets
09.2021 - 01.2024
Greeter/Customer Care Rep
Andretti
04.2021 - 08.2021
Quality Assurance
IMEX
06.2020 - 04.2021
Cashier
Zaxby's
11.2019 - 05.2020
No Degree - Biology
Valencia College
Scholar & Merit Diploma -
Colonial High School
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