Savannah Wolfe
Hollywood,FL
Summary
Diligent professional with experience in emergency support and medical response coupled with fire suppression techniques. Team-focused with strong communication skills to rapidly and effectively respond to emergencies. Stellar work ethic, integrity, and reliability.
Overview
9
9
years of professional experience
Work History
Client Service Representative
Advanced Veterinary Care Center
Davie, FL
08.2022 - 08.2024
- Organized and implemented data in-house and outside
- Engaged, mediated, and directed calls, information, and data between Hospitals, Doctors, Patients, and Clients
- Accurately and reflected timelines, data, and accounting records
- Processed incoming client inquiries by providing accurate information and rapid response times
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
Call Center/Guest Operations
Carnival Cruise Line
Miami, FL
08.2021 - 11.2021
- Facilitated bookings and upgrading of cabins for more than 1000 passengers, making sure to maintain a good reputation for customer service
- Conducted over 500 customer service inquiries per day and solved customer issues with efficiency
- Increased guest satisfaction and call center efficiency by creating new process and procedures for the call center
- Participated in team-building meetings to ensure support throughout the department despite individual tasks of representatives
Lead Client Service Representative
LeadER Animal Specialty Hospital
Hollywood, FL
08.2016 - 04.2021
- Conducted administrative support for representatives, served as a liaison between patients and healthcare staff
- Ensured accuracy of production with representative performance
- Maintained meticulous electronic and physical filing systems with clients' records-Preparing and processing new business paperwork to assist clients in signing up for new services
- Kept accounts current with updates about posted payments and outstanding balances
- Established business/business and business/customer relationships
- Exceeded customer satisfaction goals by responding to service inquiries in a prompt, courteous, and accurate manner
Sales Associate
Forever 21
Pembroke Pines, US
11.2015 - 07.2016
- Helped customers navigate store, complete sales, and process returns
- Cleared out older stock regularly, assisting with clearance mark downs and special sales promotions
- Highlighted products with creative and engaging merchandise displays
- Exceeded quotas frequently with continuous product pushes and attention to customer needs
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
Education
Some College (No Degree) - Fire Science
Broward Fire Academy
Davie, FL08-2025
Emergency Medical Technician -
Barry University
Paramedic - Teamwork, Medical and Pharmaceutical Management
Barry University
Skills
- Soft Skills: Communication, Problem Solving, Organization, Dependability, Adaptable, Fast Learner, Conflict Resolution
- Hard Skills: Critical decision-making skills, Pre-hospital care, Adaptability To Software, Competence
References
References available upon request.
Timeline
Client Service Representative
Advanced Veterinary Care Center
08.2022 - 08.2024
Call Center/Guest Operations
Carnival Cruise Line
08.2021 - 11.2021
Lead Client Service Representative
LeadER Animal Specialty Hospital
08.2016 - 04.2021
Sales Associate
Forever 21
11.2015 - 07.2016
Some College (No Degree) - Fire Science
Broward Fire Academy
Emergency Medical Technician -
Barry University
Paramedic - Teamwork, Medical and Pharmaceutical Management
Barry University
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