Savannah Woodall
Torrington,WY
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
15
15
years of professional experience
Work History
Front Desk Night Auditor
Holiday Inn Express Hotel Suites
07.2022 - Current
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Contributed to a secure hotel environment by monitoring security cameras and reporting suspicious activities.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Server
Deacons Restaurant
05.2016 - 06.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant Hostess
Pizza Hut
05.2009 - 09.2015
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Handled high call volumes at peak hours.
Education
High School Diploma -
Torrington High School
Torrington, WY05.2011
Skills
- Multi-Line Phone Systems
- Guest Services
- Generating Reports
- Front Desk Operations
- Guest Relations Management
- Customer Assistance
- Empathy and Understanding
- Computer Proficiency
Timeline
Front Desk Night Auditor
Holiday Inn Express Hotel Suites
07.2022 - Current
Server
Deacons Restaurant
05.2016 - 06.2017
Restaurant Hostess
Pizza Hut
05.2009 - 09.2015
High School Diploma -
Torrington High School
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