Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah York

Grand Rapids,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Assistant Store Leader

GameStop
11.2016 - 12.2019
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Implemented inventory control measures to reduce shrinkage and improve store profitability.
  • Trained new team members on store policies, procedures, and sales techniques for improved performance.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Fostered a positive work environment by addressing employee issues and promoting open communication.
  • Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
  • Ensured compliance with company policies, safety regulations, and industry standards at all times.
  • Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
  • Managed vendor relations for timely product delivery and optimal inventory levels while minimizing costs.
  • Played an integral role in the successful execution of annual and weekly physical inventories, ensuring accuracy and efficiency in the process.
  • Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
  • Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
  • Assisted with general maintenance of store to keep environment perpetually clean and presentable.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Beauty Advisor

Ulta
03.2015 - 07.2016
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.

Cashier/Kids Club Associate

Michaels Craft Store
12.2012 - 07.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Promoted store events and incentive programs to increase overall sales revenue.
  • Collaborated with team members to ensure a safe and nurturing environment for all children at the Kids Club.
  • Promoted positive behavior among club members through reinforcement strategies and proactive conflict resolution techniques.
  • Supported diverse learners by adapting lesson plans to accommodate different learning styles and abilities.
  • Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.

Cashier

Party City
09.2012 - 12.2014
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Restocked and organized merchandise in front lanes.
  • Increased client satisfaction by tailoring balloon creations to individual preferences and event themes.
  • Improved time management skills by consistently meeting deadlines for completing custom balloon orders prior to events.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Regularly lifted up to 30 pounds and used ladders for stocking and display purposes.

Bookseller

Borders Books, Music & Cafe
12.2006 - 05.2011
  • Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
  • Increased store revenue by effectively managing inventory and promoting special offers and discounts.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
  • Developed strong relationships with local schools and libraries, facilitating partnerships for community events and promotions.
  • Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Cultivated an inclusive environment within the bookstore by routinely hosting diverse events reflecting varying interests among patrons.
  • Organized author events and book signings, attracting new customers and generating increased sales.

Education

High School Diploma -

Olympia High School
Orlando, FL
05.2005

Skills

  • Store Organization
  • Loss Prevention
  • Stock Management
  • Customer Relations
  • Marketing and Promotions
  • Customer Service
  • POS Systems
  • Order Management
  • Flexible Schedule

Timeline

Assistant Store Leader

GameStop
11.2016 - 12.2019

Beauty Advisor

Ulta
03.2015 - 07.2016

Cashier/Kids Club Associate

Michaels Craft Store
12.2012 - 07.2016

Cashier

Party City
09.2012 - 12.2014

Bookseller

Borders Books, Music & Cafe
12.2006 - 05.2011

High School Diploma -

Olympia High School

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