Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Savannah Zahner

Savannah Zahner

Medical Assistant/Esthetician
West Palm Beach,FL

Summary

A conscientious and professional individual with valuable experience in clinical and administrative functions. Recognized for reliable support in patient care and effective communication. Proficient in patient interaction, medical record management, and office support tasks. Skilled in patient care, medical procedures, and electronic medical records. Focused on teamwork, adaptability, and delivering high-quality results. Thrives in fast-paced environments and adept at supporting medical staff and patients effectively. Highly motivated and committed, able to multitask and prioritize workloads with little or no supervision. Competent in organizing charts and preparing patient rooms, also supports diagnostic processes through laboratory testing and medication administration. With a positive and upbeat attitude, poised to contribute to team success and further develop professional skills. Eager and committed to continuous learning.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Assistant

Pure Skin Palm Beach
03.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
  • Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.

Phlebotomist

Blue Butterfly Concierge
03.2021 - 03.2022


  • Ensured proper identification and documentation of samples
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to the lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.


Phlebotomist

Immunotek Bio Centers
02.2020 - 03.2021
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.

Veterinary Technician

Justin Bartlett Animal Hospital
05.2019 - 02.2020
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Recorded symptoms and documented medical observations to inform treatment decisions.

Associate

Tijuana Flats
04.2018 - 06.2019
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Participated in training sessions to stay updated on product information and company policies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Managed inventory to keep shelves well-stocked and organized

Associate

Panera Bread
03.2017 - 08.2018
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.


Seasonal Sales Associate

Wilsons Leather Sawgrass Mills
10.2017 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Hostess

Duffy's
05.2017 - 05.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Education

Esthetician

Palm Beach State College
Lake Worth, FL
04-2023

Medical Assistant

Florida Career College
Boynton Beach, FL
08.2022

High School Diploma -

Seminole Ridge Community High School
Loxahatchee, FL
05.2019

High school -

South Plantation High School
Plantation, FL
01.2018

Skills

  • Effective Leadership
  • Systematically Organized
  • Personal Accountability Skills
  • Efficient Worker
  • Efficient in Visual Learning Techniques
  • Situational Problem-Solving
  • Optimistic Mindset
  • Patient Appointment Management
  • Venipuncture Proficiency
  • Trustworthy Group Participant
  • Specimens collection and processing
  • Patient Management Skills
  • Compassionate Patient Interaction
  • Assessing Patient Development

Certification

  • CPR/AED Certification – American Heart Association or Red Cross.
  • Licensed Esthetician - FL Board of Cosmetology.
  • Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).

Timeline

Medical Assistant

Pure Skin Palm Beach
03.2022 - Current

Phlebotomist

Blue Butterfly Concierge
03.2021 - 03.2022

Phlebotomist

Immunotek Bio Centers
02.2020 - 03.2021

Veterinary Technician

Justin Bartlett Animal Hospital
05.2019 - 02.2020

Associate

Tijuana Flats
04.2018 - 06.2019

Seasonal Sales Associate

Wilsons Leather Sawgrass Mills
10.2017 - 12.2017

Hostess

Duffy's
05.2017 - 05.2017

Associate

Panera Bread
03.2017 - 08.2018

Esthetician

Palm Beach State College

Medical Assistant

Florida Career College

High School Diploma -

Seminole Ridge Community High School

High school -

South Plantation High School
Savannah ZahnerMedical Assistant/Esthetician