Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Zendejas

Rancho Cucamonga,CA

Summary

Leveraging extensive experience at BNF Home Inc, I excel in product and inventory management, enhancing customer satisfaction and operational efficiency. Proficient in Microsoft Office and order processing, I consistently deliver results, improving shipping logistics by 20%. My strong customer service skills and attention to detail ensure seamless operations and high client satisfaction.

Overview

29
29
years of professional experience

Work History

E-Commerce Associate

BNF Home Inc
Ontario, CA
07.2020 - 04.2025
  • Online and wholesale accounts managing products.
  • Order processor beginning from importing orders manually and EDI system; checking each store account information is accurately reflected (shipping /label/carts counts) -cancellations -Label printing -generating pick list - schedule pick up with different carriers- upload tracking/ invoice by end of the day.
  • E-commerce assisting managing multiple accounts listing new product - creating content upload inventory manage the health of store.
  • Process returns, issue refunds and file claims as needed.
  • Check each dashboard for notifications, alerts, tickets.
  • Working daily to maintain the customer happy without jeopardizing the company’s overall well-being, while maintaining high ratings and good standings with the vendors. Checking listings for accuracy.
  • Addressing production or warehouse when problems arise(catching patterns or discrepancies ). Quality control, check inventory on the product with a frequent return rate, and investigate the reason for return or defect.
  • Identify patterns in top-selling items or most returned. Meetings with owner and production with forecast sales, trends, or patterns of sales obtaining on (day to day sales and reports )
  • Maintain and keep current insurance and licenses with USDA up-to-date each year for the wood products imported.
  • Ordering supplies for the office (cleaning. Shipping labels, packing slips).

Sales Assistant

Welland Industries, LLC
Rancho Cucamonga, CA
12.2019 - 03.2020
  • Support Account Executives with day to day tasks, including administrative duties.
  • Import orders from various portal into POS system. Sort, verify and edit all open orders.
  • Organize, prepare & maintain style (SKUs).
  • Communicate order changes & product delays to customers & warehouse.
  • Answer customer inquiries via phone or email.
  • Authorize credit card for credit card customers.
  • Assist with submitting purchase orders to production by entering them into POS system.
  • Ensure orders are being shipped out in a timely manner such as orders passed cancel date, orders in picking passed cancel date, orders approaching start ship.
  • Coordinate with warehouse and the trucking companies to ensure they have all necessary packing/ marketing materials, invoices, packing list & BOLs.
  • Invoice orders into Customer’s portal and provide original invoice to customers.
  • Assist with sending & tracking samples to and from accounts for marketing etc.
  • Be present & assist with showroom appointments.
  • With Account Executives, prepare for trade shows throughout the year.

Construction Administrative Assistant

NATIONAL PAVING CO., INC
Riverside, CA
08.2000 - 03.2019
  • Process and assist Project Managers with the administration of all new jobs, from start-up through the close-out phase, including submittals, RFIs, Change Orders, Purchase Orders, Subcontracts, and Operation and Maintenance Manuals.
  • Responsible for assisting in the review and administration of customer contract documents. Coordinating requests for contract revisions from internal and external customers directing inquiries to appropriate parties for review and resolution and assisting with coordination of the approvals.
  • Responsible for weekly certified payroll reports, managing, and tracking reporting of Subcontractors & Subtier Certified Payroll Reports and Labor Compliance Docs. Ensures certified payroll tracking is current & accurate.
  • Maintain and track all current contract licensing requirements including items such as contractor’s license, corporate status, DIR registration, etc. subcontractors/vendors. Public works compliance/DIR.
  • Manage the company’s drop-box and business email accounts, Coordinate staff meetings, agendas, and reports.
  • Maintain/keep track of all incoming leads/from which sources.
  • Performs a variety of customer service duties, including multi-line phone, filing, data input, reviewing sub-contract agreements, processing all incoming and outgoing mail, Fed-Ex, CA Overnight, and UPS.
  • Keep track of weekly and monthly sales/bid reports.
  • Monthly-Yearly Company newsletter/mailers mail outs.
  • Provides exceptional support to project teams and customers.

Receptionist

Recycler Core Company
Riverside, CA
08.1998 - 04.2000
  • Assist the front office with customer service, cut checks, collect payments, data input, General Office; phones, filing, typing.

Receptionist

International Portfolio Management
BKK, Thailand
01.1996 - 03.1998
  • Provides secretarial assistance to President and Vice President of the company.
  • Assist the salesmen, General Office; Typing, phones, filing, data input (word, Excel) Bank deposits, Process all incoming and outgoing mail.

Education

Diploma -

Ottumwa High School
Ottumwa, IA
01.1995

Bachelor of Science Degree - Business Management

Penn Foster
Remote

Skills

  • Customer service
  • Accurate typing and data
  • Microsoft Office
  • Order processing
  • Product management
  • Inventory management
  • Shipping logistics
  • Computer Literacy
  • VLOOKUP

Timeline

E-Commerce Associate

BNF Home Inc
07.2020 - 04.2025

Sales Assistant

Welland Industries, LLC
12.2019 - 03.2020

Construction Administrative Assistant

NATIONAL PAVING CO., INC
08.2000 - 03.2019

Receptionist

Recycler Core Company
08.1998 - 04.2000

Receptionist

International Portfolio Management
01.1996 - 03.1998

Diploma -

Ottumwa High School

Bachelor of Science Degree - Business Management

Penn Foster

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